Edu Tek Ltd
Support Engineer Level 1
Edu Tek Ltd - White Plains
Work at Edu Tek Ltd
Overview
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Overview
Edu Tek Ltd.
We are an established Technology Logistics firm seeking an entry level Support Engineer. We specialize in IT Services, Security, Audio/Video design builds as well as Data Analytics and Software Development.
Full Time
Westchester County, NY, US
Support Engineer Level I
Certifications - A+, Google IT Support, MCSP, CLA, ITTL Foundation or equivalent experience
Essential Job Functions
Note: Candidates require fingerprinting and background checks. Candidates will have to comply. Candidates are required to have a vehicle for minimal travel between buildings.
We are an established Technology Logistics firm seeking an entry level Support Engineer. We specialize in IT Services, Security, Audio/Video design builds as well as Data Analytics and Software Development.
Full Time
Westchester County, NY, US
Support Engineer Level I
Certifications - A+, Google IT Support, MCSP, CLA, ITTL Foundation or equivalent experience
Essential Job Functions
- Provide first-level technical support to end-users by promptly responding to their inquiries, troubleshooting problems, providing instructions, and resolving issues related to hardware, software, connectivity, remote access, and other IT systems.
- Answer all Helpdesk support requests providing excellent customer service and prompt technical assistance.
- Work closely with senior IT team members and vendors to provide support and maintenance of all applications.
- Install, modify, upgrade and repair IT hardware and software as needed.
- Assist with creating, updating, and publishing instructional documents.
- Excellent attention to detail with the ability to multi-task.
- Must have the ability to work as part of a team, as well as independently.
- Analyze and solve technical problems by using problem-solving skills.
- Assist with managing and maintaining all hardware inventory.
- Proficient in the Microsoft Windows and Google Apps suite of products
- Outstanding customer service and interpersonal skills.
- Software and hardware troubleshooting skills.
- Installation and Troubleshooting of Software
- Installation and Troubleshooting Printers and Scanners
- Troubleshooting Chromebook and IOS Devices
- Experience with Microsoft Active Directory or Azure AD
- Experience with Windows Deployment (Ghost, MDT, SCCM, Intune)
- Experience with managed/configurable switches
- Experience with MDF Solutions (JAMF Pro, Microsoft InTune, AirWatch, Radix, etc.)
- Experience with Google Admin Console
- Experience with Content Filters (Lightspeed Relay, GoGuardian, etc.)
- Bachelor of Science Degree preferred but not required.
Note: Candidates require fingerprinting and background checks. Candidates will have to comply. Candidates are required to have a vehicle for minimal travel between buildings.