Washington Metroplitan Area Transit Authority
Mgr. Network Tech Operations
Washington Metroplitan Area Transit Authority - Virginia Beach, Virginia, us, 23450
Work at Washington Metroplitan Area Transit Authority
Overview
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Overview
Job Description
Department Marketing Statement:
WMATA is looking for a knowledgeable and results-driven Manager of Network Technology Operations to lead the 24/7 operation and maintenance of our voice, data, and communication networks. This key role supports WMATA¿s mission and Digital Modernization goals by ensuring robust, secure, and reliable performance across systems, including Metronet, regional partner business networks, and telephone services from carriers such as Verizon and AT&T.
WMATA is looking for a knowledgeable and results-driven Manager of Network Technology Operations to lead the 24/7 operation and maintenance of our voice, data, and communication networks. This key role supports WMATA¿s mission and Digital Modernization goals by ensuring robust, secure, and reliable performance across systems, including Metronet, regional partner business networks, and telephone services from carriers such as Verizon and AT&T. WMATA is looking for a knowledgeable and results-driven Manager of Network Technology Operations to lead the 24/7 operation and maintenance of our voice, data, and communication networks. This key role supports WMATA¿s mission and Digital Modernization goals by ensuring robust, secure, and reliable performance across systems, including Metronet, regional partner business networks, and telephone services from carriers such as Verizon and AT&T. WMATA is looking for a knowledgeable and results-driven Manager of Network Technology Operations to lead the 24/7 operation and maintenance of our voice, data, and communication networks. This key role supports WMATA¿s mission and Digital Modernization goals by ensuring robust, secure, and reliable performance across systems, including Metronet, regional partner business networks, and telephone services from carriers such as Verizon and AT&T. WMATA is looking for a knowledgeable and results-driven Manager of Network Technology Operations to lead the 24/7 operation and maintenance of our voice, data, and communication networks. This key role supports WMATA¿s mission and Digital Modernization goals by ensuring robust, secure, and reliable performance across systems, including Metronet, regional partner business networks, and telephone services from carriers such as Verizon and AT&T. WMATA is looking for a knowledgeable and results-driven Manager of Network Technology Operations to lead the 24/7 operation and maintenance of our voice, data, and communication networks. This key role supports WMATA¿s mission and Digital Modernization goals by ensuring robust, secure, and reliable performance across systems, including Metronet, regional partner business networks, and telephone services from carriers such as Verizon and AT&T. WMATA is looking for a knowledgeable and results-driven Manager of Network Technology Operations to lead the 24/7 operation and maintenance of our voice, data, and communication networks. This key role supports WMATA¿s mission and Digital Modernization goals by ensuring robust, secure, and reliable performance across systems, including Metronet, regional partner business networks, and telephone services from carriers such as Verizon and AT&T.
Minimum Qualifications
Minimum
Education
Graduation from an accredited college or university with a Bachelor's degree in Computer Science, Data Communications, Telecommunications or Electrical Engineering.
High School Diploma or GED with 4 years of progressively responsible experience in enterprise voice and data network technologies, or an equivalent combination of post high school education in Computer Science, Data Communications, Telecommunications or Electrical Engineering is considered
Minimum
Experience
Seven (7) years of experience managing union resources and managing multiple shifts to provide 24x7x365 operations maintenance support and development/enhancement project support. Must include three (3) years of experience in structured and patch cabling technologies for both copper and fiber cables, including cabling for safety sensitive operations, data-center operations and business applications utilizing industry and best practices for enterprise cabling. Must include three (3) years or more experience implementing, conducting corrective and preventive maintenance on outside plant 2 pair copper cables. Experience with the implementation of broadband technologies such as Gigabit, Ethernet, Multiple Protocol layered switching, Session Initiated protocol and other technology schemas. Minimum
Certification/Licensure
N/A Preferred
Qualifications
N/A Medical Group
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
Summary
The Manager, Network Technology Operations must have a general understanding network and communication concepts: VLAN and WAN, routing and switching schemas and Public Switched Telephone networks for voice services from carriers like Verizon and ATT. This position is responsible 24x7x365 for the daily maintenance and management of the WMATA voice and data networks, and communication systems in support of WMATA and Digital Modernization'ss Mission and Goals. The voice and data networks include Metronet Voice and Data (wired and wireless), regional partner business networks, and private Cellular Networks. This position works closely with the Digital Modernization leadership team, functional areas, Metro Integrated Command and Communications Operations Center, Rail and Bus Operation and other WMATA business units, to ensure that all WMATA networks and communications systems are operating in a robust, reliable and secure manner on a 24x7x365 basis.
Essential Functions
Principal
Job
Duties
Responsible for the daily operation of the voice and data network, as well as the network communication infrastructure (cabling/racks/power/closets). Ensures that installations, modifications, back-ups, problem resolution and other operations are carried out in a careful and well-documented manner. Adheres to all WMATA published standards, procedures and protocols for addressing or responding to any network or communication system request. Provides support for trouble-shooting and re-establishing network services (voice and data) when performance degradation or outages occur on a 24x7x365 basis. Assists in financial planning, performance appraisals, and other typical administrative and managerial functions associated with management of a technology team. Assists the Digital Modernization Leadership in planning and designing new and upgraded services for voice, video and data network service. Acts as a liaison between the Network Engineers, Integrated Communication Technicians, Chief Network Architect, Digital Modernization Sr. Management, and other Information Technology teams to ensure that each WMATA customer or department request is completely satisfied. Provides management oversight and support related to enterprise class network voice and data operations. Oversees the deployment and ongoing daily management of a full range of enterprise network technical voice and data systems, including the management of phone systems, data network routers and switches, and systems ancillary to the voice and data systems (voicemail, DHCP servers, etc.); circuits provided by commercial communication service providers (Internet Responsible for the monitoring and performance management of large-scale enterprise networks using hardware tools and software-based network management tools and test equipment. Provides support for trouble-shooting and re-establishing services when performance degradation or outages occur - on a 24x7x365 basis. Assures the retention, technology development, efficacy and morale of a competent staff. Other
Duties
N/A Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles. Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles. The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
Evaluation Criteria
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
Skills and/or behavioral assessment Personal interview Verification of education and experience (including certifications and licenses) Criminal Background Check (a criminal conviction is not an automatic bar to employment) Medical examination including a drug and alcohol screening (for safety sensitive positions) Review of a current motor vehicle report
Closing
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.
Department Marketing Statement:
WMATA is looking for a knowledgeable and results-driven Manager of Network Technology Operations to lead the 24/7 operation and maintenance of our voice, data, and communication networks. This key role supports WMATA¿s mission and Digital Modernization goals by ensuring robust, secure, and reliable performance across systems, including Metronet, regional partner business networks, and telephone services from carriers such as Verizon and AT&T.
WMATA is looking for a knowledgeable and results-driven Manager of Network Technology Operations to lead the 24/7 operation and maintenance of our voice, data, and communication networks. This key role supports WMATA¿s mission and Digital Modernization goals by ensuring robust, secure, and reliable performance across systems, including Metronet, regional partner business networks, and telephone services from carriers such as Verizon and AT&T. WMATA is looking for a knowledgeable and results-driven Manager of Network Technology Operations to lead the 24/7 operation and maintenance of our voice, data, and communication networks. This key role supports WMATA¿s mission and Digital Modernization goals by ensuring robust, secure, and reliable performance across systems, including Metronet, regional partner business networks, and telephone services from carriers such as Verizon and AT&T. WMATA is looking for a knowledgeable and results-driven Manager of Network Technology Operations to lead the 24/7 operation and maintenance of our voice, data, and communication networks. This key role supports WMATA¿s mission and Digital Modernization goals by ensuring robust, secure, and reliable performance across systems, including Metronet, regional partner business networks, and telephone services from carriers such as Verizon and AT&T. WMATA is looking for a knowledgeable and results-driven Manager of Network Technology Operations to lead the 24/7 operation and maintenance of our voice, data, and communication networks. This key role supports WMATA¿s mission and Digital Modernization goals by ensuring robust, secure, and reliable performance across systems, including Metronet, regional partner business networks, and telephone services from carriers such as Verizon and AT&T. WMATA is looking for a knowledgeable and results-driven Manager of Network Technology Operations to lead the 24/7 operation and maintenance of our voice, data, and communication networks. This key role supports WMATA¿s mission and Digital Modernization goals by ensuring robust, secure, and reliable performance across systems, including Metronet, regional partner business networks, and telephone services from carriers such as Verizon and AT&T. WMATA is looking for a knowledgeable and results-driven Manager of Network Technology Operations to lead the 24/7 operation and maintenance of our voice, data, and communication networks. This key role supports WMATA¿s mission and Digital Modernization goals by ensuring robust, secure, and reliable performance across systems, including Metronet, regional partner business networks, and telephone services from carriers such as Verizon and AT&T.
Minimum Qualifications
Minimum
Education
Graduation from an accredited college or university with a Bachelor's degree in Computer Science, Data Communications, Telecommunications or Electrical Engineering.
High School Diploma or GED with 4 years of progressively responsible experience in enterprise voice and data network technologies, or an equivalent combination of post high school education in Computer Science, Data Communications, Telecommunications or Electrical Engineering is considered
Minimum
Experience
Seven (7) years of experience managing union resources and managing multiple shifts to provide 24x7x365 operations maintenance support and development/enhancement project support. Must include three (3) years of experience in structured and patch cabling technologies for both copper and fiber cables, including cabling for safety sensitive operations, data-center operations and business applications utilizing industry and best practices for enterprise cabling. Must include three (3) years or more experience implementing, conducting corrective and preventive maintenance on outside plant 2 pair copper cables. Experience with the implementation of broadband technologies such as Gigabit, Ethernet, Multiple Protocol layered switching, Session Initiated protocol and other technology schemas. Minimum
Certification/Licensure
N/A Preferred
Qualifications
N/A Medical Group
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
Summary
The Manager, Network Technology Operations must have a general understanding network and communication concepts: VLAN and WAN, routing and switching schemas and Public Switched Telephone networks for voice services from carriers like Verizon and ATT. This position is responsible 24x7x365 for the daily maintenance and management of the WMATA voice and data networks, and communication systems in support of WMATA and Digital Modernization'ss Mission and Goals. The voice and data networks include Metronet Voice and Data (wired and wireless), regional partner business networks, and private Cellular Networks. This position works closely with the Digital Modernization leadership team, functional areas, Metro Integrated Command and Communications Operations Center, Rail and Bus Operation and other WMATA business units, to ensure that all WMATA networks and communications systems are operating in a robust, reliable and secure manner on a 24x7x365 basis.
Essential Functions
Principal
Job
Duties
Responsible for the daily operation of the voice and data network, as well as the network communication infrastructure (cabling/racks/power/closets). Ensures that installations, modifications, back-ups, problem resolution and other operations are carried out in a careful and well-documented manner. Adheres to all WMATA published standards, procedures and protocols for addressing or responding to any network or communication system request. Provides support for trouble-shooting and re-establishing network services (voice and data) when performance degradation or outages occur on a 24x7x365 basis. Assists in financial planning, performance appraisals, and other typical administrative and managerial functions associated with management of a technology team. Assists the Digital Modernization Leadership in planning and designing new and upgraded services for voice, video and data network service. Acts as a liaison between the Network Engineers, Integrated Communication Technicians, Chief Network Architect, Digital Modernization Sr. Management, and other Information Technology teams to ensure that each WMATA customer or department request is completely satisfied. Provides management oversight and support related to enterprise class network voice and data operations. Oversees the deployment and ongoing daily management of a full range of enterprise network technical voice and data systems, including the management of phone systems, data network routers and switches, and systems ancillary to the voice and data systems (voicemail, DHCP servers, etc.); circuits provided by commercial communication service providers (Internet Responsible for the monitoring and performance management of large-scale enterprise networks using hardware tools and software-based network management tools and test equipment. Provides support for trouble-shooting and re-establishing services when performance degradation or outages occur - on a 24x7x365 basis. Assures the retention, technology development, efficacy and morale of a competent staff. Other
Duties
N/A Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles. Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles. The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
Evaluation Criteria
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
Skills and/or behavioral assessment Personal interview Verification of education and experience (including certifications and licenses) Criminal Background Check (a criminal conviction is not an automatic bar to employment) Medical examination including a drug and alcohol screening (for safety sensitive positions) Review of a current motor vehicle report
Closing
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.