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User Support Specialist – Intelligence Data, Mid-Level
Jobright.ai - Bethesda, Maryland, us, 20811
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User Support Specialist – Intelligence Data, Mid-Level
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User Support Specialist – Intelligence Data, Mid-Level
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Jobright.ai User Support Specialist – Intelligence Data, Mid-Level
2 days ago Be among the first 25 applicants Join to apply for the
User Support Specialist – Intelligence Data, Mid-Level
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Jobright.ai Get AI-powered advice on this job and more exclusive features. Xcelerate Solutions is seeking a User Support Specialist to design, develop, deploy, and operate a DoD-wide workflow management platform for Open-Source Intelligence (OSINT). The role involves providing software familiarization and discovery tradecraft to enable Intelligence Community users to effectively search and retrieve relevant data for intelligence analysis and operations. Responsibilities: • Becoming a DTP power user to support the discovery of critical intelligence insights. • Providing subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement. • Building professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products. • Identifying and pursuing opportunities to increase user adoption of the DTP software and relevant data. • Creating DTP training and familiarization material to support Users. • Documenting and communicating user requirements to DTP development teams. • Collecting and analyzing metrics to refine user engagements and improve data discovery. Qualifications: Required: • An active TS/SCI clearance with the ability to obtain a Polygraph. • A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst. Directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree. • Experience working with Intelligence Community and Law Enforcement Agencies. • Experience with creating user guides and training end users for software platforms. • The ability to perform well in a dynamic, fast-paced environment. • To enjoy and excel at solving complex problems to support real-world National Security missions. • To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions. • To be self-motivated, creative, and organized. • The ability to clarify and accomplish tasks on time, under limited supervision. • The ability to exercise good professional judgement that results in building relationships and negating or resolving problems. • Excellent written and verbal communication skills. Preferred: • Experience providing technical training for IC tools or technologies. • Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook). • Experience engaging with Senior Executive Service civilians and equivalent Military ranks. • Experience working in Russia, China, Iran, and North Korea issues. • High proficiency with Microsoft Office products, SharePoint, Atlassian Products (Jira and confluence). Company: Xcelerate Solutions is a company specialized in helping small businesses operate like big ones. Founded in 2009, the company is headquartered in Mclean, Virginia, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “User Support Specialist” roles.
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Join to apply for the
User Support Specialist – Intelligence Data, Mid-Level
role at
Jobright.ai User Support Specialist – Intelligence Data, Mid-Level
2 days ago Be among the first 25 applicants Join to apply for the
User Support Specialist – Intelligence Data, Mid-Level
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Xcelerate Solutions is seeking a User Support Specialist to design, develop, deploy, and operate a DoD-wide workflow management platform for Open-Source Intelligence (OSINT). The role involves providing software familiarization and discovery tradecraft to enable Intelligence Community users to effectively search and retrieve relevant data for intelligence analysis and operations. Responsibilities: • Becoming a DTP power user to support the discovery of critical intelligence insights. • Providing subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement. • Building professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products. • Identifying and pursuing opportunities to increase user adoption of the DTP software and relevant data. • Creating DTP training and familiarization material to support Users. • Documenting and communicating user requirements to DTP development teams. • Collecting and analyzing metrics to refine user engagements and improve data discovery. Qualifications: Required: • An active TS/SCI clearance with the ability to obtain a Polygraph. • A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst. Directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree. • Experience working with Intelligence Community and Law Enforcement Agencies. • Experience with creating user guides and training end users for software platforms. • The ability to perform well in a dynamic, fast-paced environment. • To enjoy and excel at solving complex problems to support real-world National Security missions. • To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions. • To be self-motivated, creative, and organized. • The ability to clarify and accomplish tasks on time, under limited supervision. • The ability to exercise good professional judgement that results in building relationships and negating or resolving problems. • Excellent written and verbal communication skills. Preferred: • Experience providing technical training for IC tools or technologies. • Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook). • Experience engaging with Senior Executive Service civilians and equivalent Military ranks. • Experience working in Russia, China, Iran, and North Korea issues. • High proficiency with Microsoft Office products, SharePoint, Atlassian Products (Jira and confluence). Company: Xcelerate Solutions is a company specialized in helping small businesses operate like big ones. Founded in 2009, the company is headquartered in Mclean, Virginia, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “User Support Specialist” roles.
Hanover, MD $50,000.00-$55,000.00 1 week ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
Tier 2 – Desktop/Technical Support Specialist
On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
Network Administrator/User Support Specialist
Washington, DC $50,000.00-$65,000.00 2 months ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
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Columbia, MD $57,200.00-$87,900.00 9 months ago User Support Specialist (Intelligence Data Discovery and Tradecraft) - TS/SCI
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Columbia, MD $57,200.00-$87,900.00 1 week ago User Support Specialist – Intelligence Data, Mid-Level
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr