ObjectWin Technology
Service & Warranty Manager
ObjectWin Technology - Riverside, California, United States, 92504
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Do you have the following skills, experience and drive to succeed in this role Find out below. The Service and Warranty Manager plays a pivotal leadership role within ENC’s Aftermarket Services division. This individual is responsible for managing all aspects of post-delivery warranty support and field service operations across ENC’s transit bus product lines. The role directly oversees a team of highly skilled Field Vehicle Service Technicians and is tasked with optimizing warranty processes, driving customer satisfaction, and acting as a cross-functional bridge between manufacturing, engineering, and customer-facing service delivery. This leader ensures that service resolutions are timely and aligned with white-glove service standards, warranty claims are administered with accuracy and efficiency, and product issues are translated into actionable quality and design feedback loops. The ideal candidate combines strong technical aptitude with operational rigor, team management experience, and a proactive mindset in elevating customer experience and vehicle uptime. \ Key Responsibilities: Leadership & Team Development: Lead, coach, and develop a national team of Field Vehicle Service Technicians, promoting a culture of accountability, customer service excellence, and safety. Foster professional growth through mentoring, technical training, and cross-functional collaboration with Engineering, Manufacturing, and Quality. Warranty Program Oversight: Own and manage the end-to-end warranty lifecycle, including claim intake, validation, adjudication, vendor recovery, and customer reporting. Drive process standardization, metric-driven tracking (e.g., MTTR, claim resolution rate), and continuous improvement initiatives. Customer Support & Issue Resolution: Act as the senior escalation point for customer service issues post-delivery, ensuring efficient triage, dispatch, and resolution of in-field failures or concerns. Maintain strong relationships with transit agencies and fleet operators, upholding high standards of service quality and responsiveness. Data Analysis & Process Optimization: Analyze field service reports, failure trends, and warranty data to identify recurring issues and recommend systemic improvements. Collaborate with Engineering and Production teams to close the feedback loop on quality and design issues identified through warranty claims. Compliance & Documentation: Ensure adherence to customer contract provisions, regulatory requirements, and internal policy standards. Oversee the creation and upkeep of training materials, SOPs, and technical documents to support service team readiness and procedural alignment. Qualifications : Required: Bachelor’s degree in mechanical engineering, Automotive Technology, Business Administration, or related discipline. 5+ years of experience in technical service or warranty management within the automotive, transit, or heavy-duty vehicle industries. Proven ability to lead field-based technical teams and manage customer-facing operations. Strong understanding of vehicle diagnostics, powertrain systems, air systems, and electrical troubleshooting. Excellent interpersonal and communication skills; ability to influence cross-functional teams and represent the company externally. Preferred: Proficiency in ERP systems such as SAP, Oracle, or similar platforms. Lean Six Sigma or similar process improvement certification. Familiarity with regulatory compliance (DOT, FTA) and transit vehicle-specific requirements. Experience analyzing service/warranty KPIs and reporting to executive leadership. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionSales and Business Development IndustriesStaffing and Recruiting Referrals increase your chances of interviewing at ObjectWin Technology by 2x Sign in to set job alerts for “Warranty Manager” roles. Ontario, CA $86,500.00-$192,000.00 1 month ago Riverside, CA $5,000.00-$10,000.00 2 months ago MAZDA SERVICE ADVISORCARDINALEWAY MAZDA - CORONAHyatt Place Riverside Downtown - Chief Engineer OEM Riverside, CA $66,560.00-$70,000.00 1 day ago DoubleTree Pomona - Engineer Manager OEM Pomona, CA $66,560.00-$73,110.00 2 weeks ago Academic Advisor (Student Services Professional II), Advising & Academic Services (ASUA) San Bernardino, CA $5,083.00-$7,228.00 1 hour ago Academic Advisor (Student Services Professional II), Advising & Academic Services (ASUA) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Do you have the following skills, experience and drive to succeed in this role Find out below. The Service and Warranty Manager plays a pivotal leadership role within ENC’s Aftermarket Services division. This individual is responsible for managing all aspects of post-delivery warranty support and field service operations across ENC’s transit bus product lines. The role directly oversees a team of highly skilled Field Vehicle Service Technicians and is tasked with optimizing warranty processes, driving customer satisfaction, and acting as a cross-functional bridge between manufacturing, engineering, and customer-facing service delivery. This leader ensures that service resolutions are timely and aligned with white-glove service standards, warranty claims are administered with accuracy and efficiency, and product issues are translated into actionable quality and design feedback loops. The ideal candidate combines strong technical aptitude with operational rigor, team management experience, and a proactive mindset in elevating customer experience and vehicle uptime. \ Key Responsibilities: Leadership & Team Development: Lead, coach, and develop a national team of Field Vehicle Service Technicians, promoting a culture of accountability, customer service excellence, and safety. Foster professional growth through mentoring, technical training, and cross-functional collaboration with Engineering, Manufacturing, and Quality. Warranty Program Oversight: Own and manage the end-to-end warranty lifecycle, including claim intake, validation, adjudication, vendor recovery, and customer reporting. Drive process standardization, metric-driven tracking (e.g., MTTR, claim resolution rate), and continuous improvement initiatives. Customer Support & Issue Resolution: Act as the senior escalation point for customer service issues post-delivery, ensuring efficient triage, dispatch, and resolution of in-field failures or concerns. Maintain strong relationships with transit agencies and fleet operators, upholding high standards of service quality and responsiveness. Data Analysis & Process Optimization: Analyze field service reports, failure trends, and warranty data to identify recurring issues and recommend systemic improvements. Collaborate with Engineering and Production teams to close the feedback loop on quality and design issues identified through warranty claims. Compliance & Documentation: Ensure adherence to customer contract provisions, regulatory requirements, and internal policy standards. Oversee the creation and upkeep of training materials, SOPs, and technical documents to support service team readiness and procedural alignment. Qualifications : Required: Bachelor’s degree in mechanical engineering, Automotive Technology, Business Administration, or related discipline. 5+ years of experience in technical service or warranty management within the automotive, transit, or heavy-duty vehicle industries. Proven ability to lead field-based technical teams and manage customer-facing operations. Strong understanding of vehicle diagnostics, powertrain systems, air systems, and electrical troubleshooting. Excellent interpersonal and communication skills; ability to influence cross-functional teams and represent the company externally. Preferred: Proficiency in ERP systems such as SAP, Oracle, or similar platforms. Lean Six Sigma or similar process improvement certification. Familiarity with regulatory compliance (DOT, FTA) and transit vehicle-specific requirements. Experience analyzing service/warranty KPIs and reporting to executive leadership. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionSales and Business Development IndustriesStaffing and Recruiting Referrals increase your chances of interviewing at ObjectWin Technology by 2x Sign in to set job alerts for “Warranty Manager” roles. Ontario, CA $86,500.00-$192,000.00 1 month ago Riverside, CA $5,000.00-$10,000.00 2 months ago MAZDA SERVICE ADVISORCARDINALEWAY MAZDA - CORONAHyatt Place Riverside Downtown - Chief Engineer OEM Riverside, CA $66,560.00-$70,000.00 1 day ago DoubleTree Pomona - Engineer Manager OEM Pomona, CA $66,560.00-$73,110.00 2 weeks ago Academic Advisor (Student Services Professional II), Advising & Academic Services (ASUA) San Bernardino, CA $5,083.00-$7,228.00 1 hour ago Academic Advisor (Student Services Professional II), Advising & Academic Services (ASUA) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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