Tandym Group
Desktop Support Technician
Tandym Group - Mc Lean, Virginia, us, 22107
Work at Tandym Group
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$18.00/hr - $24.00/hr A Fortune 50 financial services company is seeking a highly motivated Desktop Support Technician to join their team in the McLean, VA area. Responsibilities: Diagnose and resolve hardware, software, and peripheral issues for Windows 10 and 11 endpoints Troubleshoot issues related to Microsoft M365 applications (Outlook, Teams, OneDrive, etc.) Provide end-user support for connectivity, VPN (Palo Alto GlobalProtect), and access issues Utilize ServiceNow to log, track, and manage support tickets in a timely and professional manner Follow and adhere to documented standard operating procedures (SOPs) Communicate clearly with end-users to gather technical details, provide guidance, and deliver effective solutions Collaborate with other team members to resolve escalated issues and ensure service excellence Qualifications: Experience with ServiceNow or similar IT ticketing systems Experience resolving issues with Palo Alto GlobalProtect VPN Familiarity with basic networking concepts (IP, DNS) and cybersecurity practices (2FA, phishing) Proficiency in troubleshooting desktop hardware and software Strong interpersonal and customer service skills with a professional demeanor. Excellent oral and written communication abilities Desired Skills: CompTIA A+ certification Experience with ConnectWise Remote Support Familiarity with CyberArk Workforce Password Management Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at Tandym Group by 2x Get notified about new Desktop Support Technician jobs in
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$18.00/hr - $24.00/hr A Fortune 50 financial services company is seeking a highly motivated Desktop Support Technician to join their team in the McLean, VA area. Responsibilities: Diagnose and resolve hardware, software, and peripheral issues for Windows 10 and 11 endpoints Troubleshoot issues related to Microsoft M365 applications (Outlook, Teams, OneDrive, etc.) Provide end-user support for connectivity, VPN (Palo Alto GlobalProtect), and access issues Utilize ServiceNow to log, track, and manage support tickets in a timely and professional manner Follow and adhere to documented standard operating procedures (SOPs) Communicate clearly with end-users to gather technical details, provide guidance, and deliver effective solutions Collaborate with other team members to resolve escalated issues and ensure service excellence Qualifications: Experience with ServiceNow or similar IT ticketing systems Experience resolving issues with Palo Alto GlobalProtect VPN Familiarity with basic networking concepts (IP, DNS) and cybersecurity practices (2FA, phishing) Proficiency in troubleshooting desktop hardware and software Strong interpersonal and customer service skills with a professional demeanor. Excellent oral and written communication abilities Desired Skills: CompTIA A+ certification Experience with ConnectWise Remote Support Familiarity with CyberArk Workforce Password Management Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at Tandym Group by 2x Get notified about new Desktop Support Technician jobs in
McLean, VA . Washington, DC $60,000.00-$75,000.00 1 week ago Arlington, VA $58,000.00-$63,000.00 3 weeks ago IT Support Technician - Long term contract 5 days a week
Washington DC-Baltimore Area $30.00-$37.00 3 months ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
Chantilly, VA $90,000.00-$150,000.00 2 weeks ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
Bethesda, MD $60,800.00-$70,200.00 6 months ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
Information Technology Help Desk Technician I
Washington, DC $40,001.00-$80,000.00 1 week ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri
Washington Highlands, MD $40.00-$45.00 5 days ago Arlington, VA $62,000.00-$141,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr