GDH
Technical Consulting Engineer – Optical
GDH - Richardson, Texas, United States, 75080
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Technical Consulting Engineer – Optical
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Technical Consulting Engineer – Optical
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GDH Job Description
Our client is seeking a highly skilled Technical Consulting Engineer with a strong background in Optical and Data/IP technologies to join their dynamic team. This full-time role will be based in Richardson, TX, and involves providing second and third level technical support to premium customers. The successful candidate will be part of a team that is instrumental in providing solutions and support across various Optical platforms, contributing significantly to customer satisfaction and loyalty. Job Description
Our client is seeking a highly skilled Technical Consulting Engineer with a strong background in Optical and Data/IP technologies to join their dynamic team. This full-time role will be based in Richardson, TX, and involves providing second and third level technical support to premium customers. The successful candidate will be part of a team that is instrumental in providing solutions and support across various Optical platforms, contributing significantly to customer satisfaction and loyalty.
Responsibilities
Provide expert level technical support for Optical and Data/IP technologies to customers, partners, and internal teams. Utilize advanced analytical skills to diagnose and resolve product and network issues of moderate to high complexity. Work collaboratively with a global team to support customers on a 24/7 basis, ensuring rapid resolution of issues. Develop and deliver training sessions and intellectual property materials to enhance team capabilities and knowledge. Act as a primary point of contact for resolving complex network problems for large accounts. Use complex lab setups to effectively recreate and solve customer problems. Document and report product defects and collaborate with engineering teams to ensure timely resolution. Mentor and provide guidance to junior engineers, enhancing team performance and expertise.
Qualifications
Minimum of 5 years of experience with Optical technologies such as SONET, DWDM, OC, SDH, ML, MSTP, etc. Proven expertise in troubleshooting and resolving issues related to Optical Networking/DWDM Equipment. Strong analytical skills and the ability to identify and resolve complex network issues. Excellent communication skills, capable of effectively articulating technical information in both verbal and written forms. Experience working with cross-functional teams and managing critical customer issues. Proficiency in database management and Unix systems. Relevant certifications such as CCNA, CCNP, or higher networking certifications are highly desirable. Bachelor’s degree in Computer Science, Electrical Engineering, or a related field, or equivalent practical experience. Ability to work on-site as required by the role’s demands. Commitment to continuous professional development and learning.
Pay Range:
$50.00 – $60.00 hourly
This position is based in office and requires the employee to work on-site. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at GDH by 2x Get notified about new Technical Consultant jobs in
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Technical Consulting Engineer – Optical
role at
GDH 1 day ago Be among the first 25 applicants Join to apply for the
Technical Consulting Engineer – Optical
role at
GDH Job Description
Our client is seeking a highly skilled Technical Consulting Engineer with a strong background in Optical and Data/IP technologies to join their dynamic team. This full-time role will be based in Richardson, TX, and involves providing second and third level technical support to premium customers. The successful candidate will be part of a team that is instrumental in providing solutions and support across various Optical platforms, contributing significantly to customer satisfaction and loyalty. Job Description
Our client is seeking a highly skilled Technical Consulting Engineer with a strong background in Optical and Data/IP technologies to join their dynamic team. This full-time role will be based in Richardson, TX, and involves providing second and third level technical support to premium customers. The successful candidate will be part of a team that is instrumental in providing solutions and support across various Optical platforms, contributing significantly to customer satisfaction and loyalty.
Responsibilities
Provide expert level technical support for Optical and Data/IP technologies to customers, partners, and internal teams. Utilize advanced analytical skills to diagnose and resolve product and network issues of moderate to high complexity. Work collaboratively with a global team to support customers on a 24/7 basis, ensuring rapid resolution of issues. Develop and deliver training sessions and intellectual property materials to enhance team capabilities and knowledge. Act as a primary point of contact for resolving complex network problems for large accounts. Use complex lab setups to effectively recreate and solve customer problems. Document and report product defects and collaborate with engineering teams to ensure timely resolution. Mentor and provide guidance to junior engineers, enhancing team performance and expertise.
Qualifications
Minimum of 5 years of experience with Optical technologies such as SONET, DWDM, OC, SDH, ML, MSTP, etc. Proven expertise in troubleshooting and resolving issues related to Optical Networking/DWDM Equipment. Strong analytical skills and the ability to identify and resolve complex network issues. Excellent communication skills, capable of effectively articulating technical information in both verbal and written forms. Experience working with cross-functional teams and managing critical customer issues. Proficiency in database management and Unix systems. Relevant certifications such as CCNA, CCNP, or higher networking certifications are highly desirable. Bachelor’s degree in Computer Science, Electrical Engineering, or a related field, or equivalent practical experience. Ability to work on-site as required by the role’s demands. Commitment to continuous professional development and learning.
Pay Range:
$50.00 – $60.00 hourly
This position is based in office and requires the employee to work on-site. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at GDH by 2x Get notified about new Technical Consultant jobs in
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