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Join to apply for the Program Manager - Unity House role at Volunteers of America Mid-States 1 day ago Be among the first 25 applicants Join to apply for the Program Manager - Unity House role at Volunteers of America Mid-States Volunteers of America Mid-States provided pay range This range is provided by Volunteers of America Mid-States. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $52,000.00/hr - $53,000.00/hr POSITION TITLE : Program Manager - Unity House LOCATION : Louisville, KY STATUS : Full Time, Salaried PROGRAM : VOA Home REPORTS TO : Senior Director of Housing Services INTRODUCTION : Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements. BENEFITS : Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following: Health and Wellness Employee Assistance Plans (EAP) Health and Wellness Program Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account Health Spending Account Short Term Disability MetLife Legal Plans Financial Wellbeing Competitive Compensation Packages Life Insurance (company paid) 403b retirement plan with company fund matching Employee discounts Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness) All company paid benefits and paid time off effective day one Work Culture Commitment Committee Justice Committee Integrity Committee Compassion Committee DE&I Committee Retention Committee Training & Development VOA LEAD Program- Leadership Development Program VOA University - Staff Development VOA Academy - Clinical Training and Development J OB SUMMARY AND QUALIFICATIONS : The Program Manager is responsible for the overall management of the Family Emergency Shelter to meet the goals of the organization within its policies and procedures. The Program Manager is responsible for ensuring the safe and orderly operations of the shelter while fostering a caring and supportive environment for residents. This role focuses on enhancing access to resources, supporting families in crisis, and promoting long-term housing stability. The Program Manager also works to strengthen family relationships and support systems, ensures high-quality residential services through adherence to internal and external quality assurance standards, and upholds a positive public image grounded in Social Work principles. WHAT YOU SHOULD HAVE FOR THIS ROLE : The position requires a Bachelor's degree in a related field and at least two years of experience related to work with low-income families; MSW preferred. Experience in a residential setting required. Training and/or experience should include an understanding of entitlement and community resource systems. The position requires the ability to work effectively and professionally with people with a wide range of values and coming from varying cultures and background experiences and also to have an understanding of housing and homelessness. The following skills and abilities are required: supervision, budgeting, case work and management, program development, crisis intervention and problem-solving, training development and implementation, and applied knowledge of human development and social systems perspective. RESPONSIBILITIES : Oversees Unity house staff and overall operations. Intervene as necessary regarding crises of individuals and families in the shelter. Supervise the case planning, case reviews and file recordings of Unity House Families. Orient, train and supervise open positions Oversee the development of shelter policies and procedures. Supervise program planning and implementation including increasing programming on site. Ensure compilation of statistical information from resident files for internal and external reporting purposes. Lead an ongoing evaluation and development of shelter operations, including development of a program strategic plan. Delegate assignments to staff related to shelter goals. Respond to shelter emergencies as needed, participate in on-call rotation. Establish contacts with community agencies to develop client resources. Be responsible for the daily management of the shelter office including monitoring and managing bills. Monitor shelter cleanliness and organization. Develop in-house programming for residents. Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee Make appropriate referrals to individuals and families who need basic living materials or housing, but are not in need of residential services. Assist in public relations opportunities as needed. Comply with internal and external Quality Assurance Standards. Develop and monitor annual program We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Project Management and Information Technology Industries Non-profit Organizations Referrals increase your chances of interviewing at Volunteers of America Mid-States by 2x Sign in to set job alerts for “Program Manager” roles. 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