Get new jobs for this search by email

Join to apply for the Program Specialist role at SHELTER, Inc.

4 days ago Be among the first 25 applicants

Join to apply for the Program Specialist role at SHELTER, Inc.

Get AI-powered advice on this job and more exclusive features.

Description

Organization: SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead the effort to eliminate homelessness. We currently operate in Contra Costa, Solano, and Sacramento Counties.

Mission: To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support, and resources that lead to self-sufficiency.

Job Title: Program Specialist

Status: Non-exempt/Full Time

Team: Programs or Property & Housing

Reports To: Program Manager or Program Director

Supervises: None

Purpose of Role: This position provides administrative support to program(s) and staff, including ad hoc assignments, to meet program and agency needs. Responsibilities include clerical tasks such as answering calls, file and document management, assisting with participant information, data entry into systems, and collecting documentation.

Responsibilities

Administrative

• Respond to calls and emails with high-quality customer service, responding promptly, accurately, and professionally.
• Assist with planning, reservations, and meetings; create agendas and take minutes.
• Assist with correspondence, notices, reports, files, etc.
• Manage vendors, invoices, and payments.
• Assist with program/client/tenant file audits for compliance.
• Prepare reports and validate data accuracy.
• Complete expense reports and credit card reconciliations.
• Provide administrative support to supervisors and teams.
• Participate in internal committees as needed.
• Perform other administrative duties as assigned.

Data Documentation

• Maintain data in applicable systems (HMIS, Yardi, etc.).
• Ensure electronic files are up to date and complete data entry timely.
• Participate in trainings and meetings.
• Perform other data or program duties as requested.

Program Specific (varies by team)

• Screen prospective participants for eligibility.
• Maintain contact lists for clients, tenants, landlords.
• Coordinate with vendors, service providers, and landlords.
• Create and manage landlord setups, track leases, and payments.

Proficiencies and Qualifications

• Adaptability, enthusiasm, and positive attitude.
• Excellent communication skills, confidentiality, and boundary setting.
• Proficiency with office equipment and data entry/web-based databases.
• Customer service and problem-solving skills.
• Organized with ability to manage multiple tasks.
• Minimum qualifications: support experience, proficiency in MS Office and Adobe, reliable transportation, pass background check, typing speed of 35 wpm.
• Preferred qualifications: Associates degree or certification, experience with Yardi, HMIS, and working with low-income/homeless populations, bilingual in English/Spanish.

Physical Demands and Work Environment

Includes talking, hearing, sitting, handling objects, occasional standing, walking, reaching, and lifting up to 25 pounds. Work environment is typically quiet with no unusual conditions.

Benefits

• Paid Time Off, holidays, flexible schedules, tuition reimbursement.
• Medical, dental, vision insurance (fully paid for employees), flexible spending, life insurance, disability, Employee Assistance Program, pet insurance, Aflac, 403b retirement plan.

Additional Details

• Entry level, full-time position in non-profit sector.
• Support diverse populations, bilingual preferred.
• Physical demands and work environment are typical for office roles.

This job posting is still active.