Froedtert Health
REGISTRATION SPECIALIST LEAD CH, NHFH - ED/TRAUMA - FCH-OC
Froedtert Health - Oak Creek, Wisconsin, United States, 53154
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Overview
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Overview
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Location: US:WI:OAK CREEK at our NH-OAK CREEK COMMUNITY HOSP facility.
This job is ON - SITE.
FTE: 0.900000
Shift: Shift 1
Hours: 0700-1930 Work Monday, Tuesday, Wednesday, Friday, Saturday, Sunday, and then have the next following week off. Work half of all holidays based on letter of week you are "A vs. B"
The registration lead will work closely with the Assistant Hospital Administrator to help with training new employees to the registration process, helping with scheduling of the department, and be expected to keep the registration staff up to date on their co-pay collection rates and monthly audit scores. The Lead will also attend a quarterly in-person meeting to discuss updates to registration process with the leads from the other community hospital sites.
Job Summary:
The Lead Registration Specialist plays an important role in scheduling, chart audits, and other administrative duties in addition to greeting and registering patients.
EXPERIENCE DESCRIPTION:
A minimum of 2 years functioning as a Registration Representative in the medical field required. Prior leadership experience preferred. Knowledge of some medical terminology is preferred.
EDUCATION DESCRIPTION:
High School diploma or equivalent is required.
SPECIAL SKILLS DESCRIPTION:
Exceptional customer service experience; Demonstrated ability to work independently and as a team player; Tactfulness Demonstrate willingness to adapt to change; Pleasant phone manner and voice; Able to prioritize workload while remaining flexible Confident positive manner and appearance Proficient PC experience, MS Suite including word, outlook, data entry, and ability to operate general office equipment including the telephone and copy machine Excellent written, oral and interpersonal communication skills; Excellent understanding of the organization's goals and objectives; Highly self-motivated and directed, with keen attention to detail; Proven analytical and creative problem-solving abilities, Able to prioritize and execute tasks in a high-pressure environment; Ability to work in a team-oriented, collaborative environment; Ability to work with all levels of staff to define business requirements and goals, and to identify and resolve issues; Ability to foster effective relationships and build consensus through the all levels of leadership in the organization Knowledge and ability to work on large-scale complex projects that include multiple strategic goals and multiple tactical tasks; Knowledge and ability of needs, goals, deliverables and interdependencies of other functional departments Able to keep a positive attitude and problem-solving stance in difficult circumstances, Demonstrated proactive approaches to problem-solving with strong decision-making capability, Highly resourceful team-player, with the ability to be extremely effective independently; Skilled in conflict and employee behavioral resolution.
Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
Paid time off Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
#BeHere
Location: US:WI:OAK CREEK at our NH-OAK CREEK COMMUNITY HOSP facility.
This job is ON - SITE.
FTE: 0.900000
Shift: Shift 1
Hours: 0700-1930 Work Monday, Tuesday, Wednesday, Friday, Saturday, Sunday, and then have the next following week off. Work half of all holidays based on letter of week you are "A vs. B"
The registration lead will work closely with the Assistant Hospital Administrator to help with training new employees to the registration process, helping with scheduling of the department, and be expected to keep the registration staff up to date on their co-pay collection rates and monthly audit scores. The Lead will also attend a quarterly in-person meeting to discuss updates to registration process with the leads from the other community hospital sites.
Job Summary:
The Lead Registration Specialist plays an important role in scheduling, chart audits, and other administrative duties in addition to greeting and registering patients.
EXPERIENCE DESCRIPTION:
A minimum of 2 years functioning as a Registration Representative in the medical field required. Prior leadership experience preferred. Knowledge of some medical terminology is preferred.
EDUCATION DESCRIPTION:
High School diploma or equivalent is required.
SPECIAL SKILLS DESCRIPTION:
Exceptional customer service experience; Demonstrated ability to work independently and as a team player; Tactfulness Demonstrate willingness to adapt to change; Pleasant phone manner and voice; Able to prioritize workload while remaining flexible Confident positive manner and appearance Proficient PC experience, MS Suite including word, outlook, data entry, and ability to operate general office equipment including the telephone and copy machine Excellent written, oral and interpersonal communication skills; Excellent understanding of the organization's goals and objectives; Highly self-motivated and directed, with keen attention to detail; Proven analytical and creative problem-solving abilities, Able to prioritize and execute tasks in a high-pressure environment; Ability to work in a team-oriented, collaborative environment; Ability to work with all levels of staff to define business requirements and goals, and to identify and resolve issues; Ability to foster effective relationships and build consensus through the all levels of leadership in the organization Knowledge and ability to work on large-scale complex projects that include multiple strategic goals and multiple tactical tasks; Knowledge and ability of needs, goals, deliverables and interdependencies of other functional departments Able to keep a positive attitude and problem-solving stance in difficult circumstances, Demonstrated proactive approaches to problem-solving with strong decision-making capability, Highly resourceful team-player, with the ability to be extremely effective independently; Skilled in conflict and employee behavioral resolution.
Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
Paid time off Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.