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Resource Label Group, LLC is a leading full-service provider of label and packaging solutions with a diverse product offering, including pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging, and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, Resource Label Group delivers capabilities, technologies, systems, and creative solutions that meet customer needs. Resource Label Group is seeking an accomplished Vice President, Customer Experience, to build and support a best-in-class customer experience team focused on continuous improvement and learning development. You will lead Customer Service leaders across multiple manufacturing sites, responsible for providing strong service and responsiveness to internal and external customers, while driving performance through KPIs and compliance with company standards. This position reports to the President of the Wine Segment and oversees three Customer Service teams in Northern CA, OR, and WA. Key Responsibilities:

Implement and execute customer service strategies aimed at driving retention, expansion, and satisfaction. Establish workflows that maximize efficiency and quality service. Recruit, develop, and retain a high-performing, customer-focused team, ensuring consistent customer experience across all locations within the wine segment. Serve as coach and mentor for Customer Service leaders, resolving customer conflicts, order challenges, and supporting career development. Monitor service metrics, ensure KPIs are met or exceeded, and provide coaching and training as needed. Develop strong relationships with internal customers to advocate for standardized processes that support excellent service while maintaining efficiency and cost-effectiveness. Participate in special projects and perform other duties as assigned. Qualifications:

Bachelor's degree or 5-7 years of Customer Service leadership experience in a manufacturing environment. Proven ability to develop relationships with customers and internal partners. Extensive leadership and operational experience. Experience with manufacturing ERP systems, preferably Label Traxx and Radius. Client-driven orientation with a focus on service excellence. Strong communication and influencing skills. Why work with us? Benefits include: Paid Time Off and Holidays Comprehensive Medical, Dental, and Vision coverage Company-paid Short-Term Disability and Life Insurance Additional benefits such as Long-Term Disability, Supplemental Life, Accident, and Critical Illness plans Generous 401(k) with company contributions Onsite training and unlimited growth potential Performance-based salary increases Check out this video to learn more about us:

https://vimeo.com/553408937/659ab4290f

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