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FACS Systems Analyst - Collection Software Systems Job Category : Exempt Requisition Number : BUSIN002725 Apply now Full-Time Remote Locations Showing 1 location PMAB - NC Meduit - Charlotte 4135 S Stream Blvd Charlotte, NC 28217, USA PMAB - NC Meduit - Charlotte 4135 S Stream Blvd Charlotte, NC 28217, USA Pay or shift range: $75,000 USD to $95,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Description Position Overview We are seeking a detail-oriented and technically skilled FACS Systems Analyst focused on collection software systemsto join our team. In this role, you will be responsible for analyzing and implementing application and strategy changes within our system of record, Ontario Systems/Finvi FACS . You will collaborate closely with operations staff to build, maintain, and enhance operational strategies through FACS formats, event tactics, dialer campaigns, work queues, and reporting-across both the character and GUI versions of the FACS system. Key Responsibilities Collaborate with user departments to assess project feasibility and gather business requirements. Document specifications for new projects or system changes, ensuring minimal impact on other modules. Train and support internal users on system applications and modifications. Develop and maintain documentation, including data mapping and data transfer processes. Analyze business operations and recommend system improvements based on technical and operational constraints. Create system design plans, project specifications, and resource estimates. Participate in design reviews, testing, and quality assurance processes. Cross-train team members and support knowledge sharing across departments. Excellent time management and organizational abilities. Strong analytical and troubleshooting skills. Effective communication with both technical and non-technical stakeholders. Ability to work independently and collaboratively in a fast-paced environment. High attention to detail and accuracy. Required Qualifications Bachelor's degree in Business, Business Systems, Computer Science, or equivalent industry experience. Minimum 2 years of experience with Ontario/Finvi FACS in a collection's software environment. Proficiency in structured application development, system analysis, and project documentation. Strong understanding of the software development life cycle and project management methodologies. Skilled in MS Office Suite and technical problem-solving. Preferred Qualifications Experience with Microsoft Power Automate. Familiarity with speech analytics tools. Background in the medical collections industry. Knowledge in SQL, Finvi Reports, Crystal Reports, or Acumen Experience working with letter vendors Experience with Link services Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr