Talent Software Services
Sr Salesforce System Admin/Analyst
Talent Software Services - Reston
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Overview
Sr Salesforce System Admin/Analyst
Job Summary: Talent Software Services is in search of a Sr Salesforce System Admin/Analyst for a contract position in Reston, VA. The opportunity will be five months with a strong chance for a long-term extension.
Position Summary: Candidate will serve as a Sr Salesforce System Admin/Analyst for highly skilled and fast moving CRM and Event Management team of Salesforce engineers, admins, and quality engineers, using Agile methods to facilitate team activities. As a Sr Salesforce System Admin/Analyst , candidate will work across the product team to identify and resolve issues and roadblocks, facilitate team ceremonies and backlog management. Candidate will complete declarative configuration in Salesforce Sales/Service Cloud .Candidate will also work with end users to provide end user support and resolve inquiries, facilitate new user group onboarding & training, facilitating UAT sessions across multiple teams. The candidate will have experience as both a Salesforce Admin (Sales and/or Service Cloud) as well as a business analyst (working with users to solve business needs with system capabilities). Ideal career path of business analyst to systems admin within a salesforce environment. The ideal candidate will also have experience with the implementation of Agentforce features.
Primary Responsibilities/Accountabilities:
If this job is a match for your background, we would be honored to receive your application!
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities, including contract, contract to hire, and permanent placement. Let's talk!
Job Summary: Talent Software Services is in search of a Sr Salesforce System Admin/Analyst for a contract position in Reston, VA. The opportunity will be five months with a strong chance for a long-term extension.
Position Summary: Candidate will serve as a Sr Salesforce System Admin/Analyst for highly skilled and fast moving CRM and Event Management team of Salesforce engineers, admins, and quality engineers, using Agile methods to facilitate team activities. As a Sr Salesforce System Admin/Analyst , candidate will work across the product team to identify and resolve issues and roadblocks, facilitate team ceremonies and backlog management. Candidate will complete declarative configuration in Salesforce Sales/Service Cloud .Candidate will also work with end users to provide end user support and resolve inquiries, facilitate new user group onboarding & training, facilitating UAT sessions across multiple teams. The candidate will have experience as both a Salesforce Admin (Sales and/or Service Cloud) as well as a business analyst (working with users to solve business needs with system capabilities). Ideal career path of business analyst to systems admin within a salesforce environment. The ideal candidate will also have experience with the implementation of Agentforce features.
Primary Responsibilities/Accountabilities:
- Triage, monitor and resolve end user issues and inquiries including managing user support case queue to support 1700+ Salesforce users
- Participate in daily Team Scrum meetings, provide senior leadership with agile metrics that reflect the teams productivity and backlog burn down
- Participate in end of sprint retrospective meetings, maintaining a retrospective backlog and see that actions are worked off to completion
- Participate in development sprints and successfully complete declarative system configurations to enhance Salesforce instance.
- Facilitate functional demos and UAT sessions
- Build positive team dynamics and relationships with customer/team staff;
- Identify and quickly comprehend complex project dependencies and in collaboration with cross-functional team members, resolve dependencies and blockers
- Monitor transparency of release vision
- Participate in commonly accepted better Agile/Scrum practices
- Remove impediments to deliver success through the proactive management of external dependencies, medium-to-high complexity team problem-solving and the development of new solutions or approaches to ongoing challenges
- Accountable for creating and maintaining the appropriate vehicles for open communication within the scrum team
- Create and maintain system including business process flows and other required documentation artifacts
- In partnership with business unit stakeholders drive end user adoption through various change management and user support activities
- Partner with business unit stakeholders to support end user adoption through communication, change management planning and training
- Other Duties as assigned
- Bachelors and 5+ years experience with application development lifecycle, infrastructure engineering, and application hosting; and experience with 3+ years as a business analyst
- 5+ years of Salesforce Sales cloud and or Service Cloud Admin Experience
- Excellent Problem solving and analytical skills
- Excellent written and verbal communication skills
- Salesforce Admin Certification preferred
- Experience as part of an agile team
- Experience with utilizing Jira to manage work for the team
- Ability to establish a data-driven culture and a repeatable, structured and disciplined approach to the agile process
- Ability to manage the dependencies between team capacity, prioritization, software quality and committed deadlines
- Strong knowledge and certification in Agile methodology and framework
- Demonstrated experience overseeing multi-functional project teams including leading Agile scrum teams on complex, integrated platforms preferred
- Strong leadership, , and presentation skills with a firm sense of accountability, ownership for the end-to-end project lifecycle
- Preferred, but not required: Certified Scrum Master (CSM)and/or Agile Certified Practitioner
If this job is a match for your background, we would be honored to receive your application!
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities, including contract, contract to hire, and permanent placement. Let's talk!