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Job Summary: 10+ years of IT experience with 6+ yrs of relevant experience in managing Cybersecurity delivery(s), People Care, Customer & Stakeholders relationship, project transition for global Cybersecurity service delivery. Years of experience needed: 10+ years of experience Technical Skills: Previous work experience managing below two or more Cybersecurity delivery engagements Anti-virus and anti-spyware Audit principles and associated compensating controls Cloud Security Vulnerability Management E-Mail security Manage & maintain steady state global delivery operations (Green) Manage Operational/delivery issues & escalations Ensure continuous communication & coordination with client in the event of issue/ escalation Ensure SLA/SLO attainment & process compliance along with high customer satisfaction Act as first point of escalation for the day-to-day functioning of delivery operations team Handling escalations- identifying the gap, preparing action plans, and driving towards resolution Identify opportunities for SIP’s/CIP’s and drive those towards achieving the desire goal Define & maintain governance model, best practices & operating procedures Driving & ensuring seamless transition of new service/ customer to operations team (if any) Drive/Manage Crisis situation Actively participate in Service Operations Meetings, Service Quality Review governance Facilitates Business Continuity for the account during regional/ location outages. Data Protection and Security Threat Intelligence & Forensics Authentication & Password Management Cloud Security Identity & Access Management Governance, Risk and Compliance Audit principles and associated compensating controls Basic Knowledge on security models such as ISO/IEC 27001, PCI DSS and Cobit 5, OWASP & NIST, ITIL. Experience on Cyber Security tools & technologies. Good Understanding of IT security policy, procedure, design, and implementation. Acts as a trusted advisor to the clients Interlock with Management to define operations strategy and action plan based on Customer feedback & CSAT result Analyzing customer requirements, identify business opportunity, provide guidance and support Monitor delivery health and process adherences, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level Ensure continuous communication & coordination with client Ensure positive client satisfaction and client relationship is maintained for service delivery Support Delivery Manager to determine, monitor, and review project financials include operational costs, budgets, staffing requirements, resources, and risk etc. Work towards improving efficiency, utilization, compliance, and accuracy Assist Delivery Manager to achieve target Residual/ Efficiency by planning resources allocation, tracking accurate labor utilization and maintaining low operating costs Deliver in transition project & program in line with the recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting) Conduct due diligence activities to comprehend business activities of the client and document these in the form of a due diligence report along with recommendations and next steps Act as the primary point of contact for all transition activities Liaise with business lines and functions on training, recruitment, and system requirements for transition deliverables Responsible for monitoring & execution of transition deliverables as per agreement transition plan Manage day-to-day transition project communication with stakeholders, project delivery team, account team & Client stakeholders. Review the outcomes of the transition projects to capture learnings & disseminate across organization Education qualification: Bachelor’s degree preferably in Computer Science or Information Systems and /or equivalent formal training or work experience. Certifications Needed: Certificates in relevant fields are added advantage.

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