AdventHealth
Senior CX Data Analyst
AdventHealth - Altamonte Springs, Florida, United States, 32717
Work at AdventHealth
Overview
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Overview
All the benefits and perks you need for you and your family:
Benefits from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together
we are even better.
Shift :
Monday- Friday Fulltime 8:am-5:00pm
Job Location : AltamonteSprings The role you will contribute: The Senior CX Data Analyst serves as a liaison between clinical and operational service lines supporting a variety of consumer experience, quality and performance measurement initiatives throughout the organization through participation in development and maintenance of reports, scorecards and dashboard tools. These initiatives include but are not limited to tracking consumer experience, clinical quality outcomes, and benchmarking internal performance against external peers. The Senior CX Data Analyst analyzes complex qualitative and quantitativeconsumer experience, clinical, financial and administrative data from multiple sources, and synthesizes results into meaningful reports and presentations on a regular basis. The Senior CX Data Analyst develops and maintains a robust, working knowledge of the business area that they support. The Senior CX Data Analyst is the subject matter expert of the key drivers and measures of success for this business area and demonstrates thorough understanding of the short-term and long-term direction of the service line. The Senior CX Data Analyst serves as a resource and role model for other business analysts and trains business analysts and end-users on core analytic and reporting systems. The Senior CX Data Analyst is expected to actively demonstrate outstanding customer service and maintain relationships that are equally respectful to all.
The value you will bring to the team: Works with clinical and operational staff to develop and maintain performance measurement processes (database development, benchmarking, KPI development, systems documentation, and reporting/dashboard deployment). Interacts regularly with leadership and quality personnel (including ancillary, safety, acute care, and integrated health services) to facilitate discussions of existing data products while assessing unmet analytic needs and potential enhancements. Analyzes and interprets data to identify areas for improvement and provide meaningful data-driven insights and recommendations to leadership. Develops key performance indicators (clinical outcomes, cost, length of stay, patient satisfaction, etc.) through gathering requirements, defining specifications and establishing goals or benchmarks. Manages complex datasets by identifying, aggregating, cleaning and validating data from multiple sources in preparation for reporting use. Uses analytical techniques to design, develop, and maintain reports, scorecards, and dashboards that provide insight to the organization. Conducts financial and/or operational analyses and interprets results to support business stakeholders in making strategic decisions. Collaborates with other analytics staff to develop and improve analytic products. Supports system-wide quality improvement efforts through collaboration with multi-disciplinary audiences, from executives to front line staff. Develops subject matter expertise around business/clinical operations and their relation to performance measurements. Serves as the team content expert on measurement/analysis methods and provides solid recommendations to senior leaders and quality staff; continually expands and updates this knowledge. Conducts regular data mining/extraction from database and tables autonomously.
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together
we are even better.
Shift :
Monday- Friday Fulltime 8:am-5:00pm
Job Location : AltamonteSprings The role you will contribute: The Senior CX Data Analyst serves as a liaison between clinical and operational service lines supporting a variety of consumer experience, quality and performance measurement initiatives throughout the organization through participation in development and maintenance of reports, scorecards and dashboard tools. These initiatives include but are not limited to tracking consumer experience, clinical quality outcomes, and benchmarking internal performance against external peers. The Senior CX Data Analyst analyzes complex qualitative and quantitativeconsumer experience, clinical, financial and administrative data from multiple sources, and synthesizes results into meaningful reports and presentations on a regular basis. The Senior CX Data Analyst develops and maintains a robust, working knowledge of the business area that they support. The Senior CX Data Analyst is the subject matter expert of the key drivers and measures of success for this business area and demonstrates thorough understanding of the short-term and long-term direction of the service line. The Senior CX Data Analyst serves as a resource and role model for other business analysts and trains business analysts and end-users on core analytic and reporting systems. The Senior CX Data Analyst is expected to actively demonstrate outstanding customer service and maintain relationships that are equally respectful to all.
The value you will bring to the team: Works with clinical and operational staff to develop and maintain performance measurement processes (database development, benchmarking, KPI development, systems documentation, and reporting/dashboard deployment). Interacts regularly with leadership and quality personnel (including ancillary, safety, acute care, and integrated health services) to facilitate discussions of existing data products while assessing unmet analytic needs and potential enhancements. Analyzes and interprets data to identify areas for improvement and provide meaningful data-driven insights and recommendations to leadership. Develops key performance indicators (clinical outcomes, cost, length of stay, patient satisfaction, etc.) through gathering requirements, defining specifications and establishing goals or benchmarks. Manages complex datasets by identifying, aggregating, cleaning and validating data from multiple sources in preparation for reporting use. Uses analytical techniques to design, develop, and maintain reports, scorecards, and dashboards that provide insight to the organization. Conducts financial and/or operational analyses and interprets results to support business stakeholders in making strategic decisions. Collaborates with other analytics staff to develop and improve analytic products. Supports system-wide quality improvement efforts through collaboration with multi-disciplinary audiences, from executives to front line staff. Develops subject matter expertise around business/clinical operations and their relation to performance measurements. Serves as the team content expert on measurement/analysis methods and provides solid recommendations to senior leaders and quality staff; continually expands and updates this knowledge. Conducts regular data mining/extraction from database and tables autonomously.