Stepful
Senior Operations Manager
Stepful - New York, New York, United States, 10286
Work at Stepful
Overview
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Overview
About Stepful:
At Stepful, we're on a mission to reimagine allied healthcare training by providing affordable, online, instructor-led and AI-enabled education to help learners - especially from underserved communities - launch high-demand healthcare careers on their own terms. In addition to our direct-to-consumer training model, Stepful partners with healthcare institutions to build talent pipelines and career pathways in an effort to mitigate the increasing allied health employee shortage. Our graduates - inclusive of Medical Assistants, Pharmacy Technicians and more - go on to work for leading institutions such as CVS, NY-Presbyterian and Walgreens.
Stepful is backed by Y Combinator, Reach Capital and AlleyCorp, and we recently closed a $31.5M Series B round led by Oak HC/FT. Additionally, TIME named Stepful the #1 EdTech company in the U.S. for 2025.
Stepful unlocks the full potential of the global workforce, improving access to quality healthcare for everyone, everywhere.
Our values:
At Stepful, we attribute much of our success to the high caliber of our team. To that end, we seek to onboard mission-driven individuals who thrive in a fast-paced environment, don't shy away from ambiguity and demonstrate our four company values: Care first:
We do whatever it takes for our students to succeed. Learn quickly:
We test, learn with data, and iterate. Build together:
We win when we rely on each other. Own it:
We show up, take initiative, and show pride.
The Role:
As a Senior Operations Manager, you will design and own strategic initiatives to improve our student experience and oversee a growing team of student-experience professionals. You will build processes and systems to scale our operations 10x efficiently while achieving high student and partner company outcomes.
What You'll Do: Drive strategic initiatives to improve a large portion of the student journey from learning to job placement. Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale. Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators. Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals. Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates. Work cross-functionally with our product, learning, and engineering teams to provide visibility into students' and student experience professionals' feedback to help inform their product roadmaps.
This job is for you if: You have 5+ years of consulting and business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment. You are highly analytical, can optimize metrics, and successfully develop action plans to meet business goals. You can own both strategy & execution You can align multiple stakeholders on the strategic direction for the business You can work directly with external partners and clients You are willing to do whatever it takes to get the job done successfully You aren't afraid to get your hands dirty You learn quickly through experimentation You thrive in a fast-paced, ambiguous environment
Bonus points if: You have an MBA You worked at a startup You have taught or coordinated online courses at scale You worked in healthcare
About the Interview: Step 1: Intro Call with the Recruiting team and Hiring Manager Step 2: Take-home assignment Step 3: Virtual panel interview Step 4: Onsite interview at the office in SoHo, NYC
Base salary: $160K - $180K and equity
At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At Stepful, we're on a mission to reimagine allied healthcare training by providing affordable, online, instructor-led and AI-enabled education to help learners - especially from underserved communities - launch high-demand healthcare careers on their own terms. In addition to our direct-to-consumer training model, Stepful partners with healthcare institutions to build talent pipelines and career pathways in an effort to mitigate the increasing allied health employee shortage. Our graduates - inclusive of Medical Assistants, Pharmacy Technicians and more - go on to work for leading institutions such as CVS, NY-Presbyterian and Walgreens.
Stepful is backed by Y Combinator, Reach Capital and AlleyCorp, and we recently closed a $31.5M Series B round led by Oak HC/FT. Additionally, TIME named Stepful the #1 EdTech company in the U.S. for 2025.
Stepful unlocks the full potential of the global workforce, improving access to quality healthcare for everyone, everywhere.
Our values:
At Stepful, we attribute much of our success to the high caliber of our team. To that end, we seek to onboard mission-driven individuals who thrive in a fast-paced environment, don't shy away from ambiguity and demonstrate our four company values: Care first:
We do whatever it takes for our students to succeed. Learn quickly:
We test, learn with data, and iterate. Build together:
We win when we rely on each other. Own it:
We show up, take initiative, and show pride.
The Role:
As a Senior Operations Manager, you will design and own strategic initiatives to improve our student experience and oversee a growing team of student-experience professionals. You will build processes and systems to scale our operations 10x efficiently while achieving high student and partner company outcomes.
What You'll Do: Drive strategic initiatives to improve a large portion of the student journey from learning to job placement. Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale. Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators. Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals. Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates. Work cross-functionally with our product, learning, and engineering teams to provide visibility into students' and student experience professionals' feedback to help inform their product roadmaps.
This job is for you if: You have 5+ years of consulting and business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment. You are highly analytical, can optimize metrics, and successfully develop action plans to meet business goals. You can own both strategy & execution You can align multiple stakeholders on the strategic direction for the business You can work directly with external partners and clients You are willing to do whatever it takes to get the job done successfully You aren't afraid to get your hands dirty You learn quickly through experimentation You thrive in a fast-paced, ambiguous environment
Bonus points if: You have an MBA You worked at a startup You have taught or coordinated online courses at scale You worked in healthcare
About the Interview: Step 1: Intro Call with the Recruiting team and Hiring Manager Step 2: Take-home assignment Step 3: Virtual panel interview Step 4: Onsite interview at the office in SoHo, NYC
Base salary: $160K - $180K and equity
At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.