Wells Fargo
Senior Operations Processor
Wells Fargo - Roanoke, Virginia, United States, 24011
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Overview
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Overview
Senior Operations Processor
Wells Fargo is seeking a Senior Operations Processor. In this role, you will: Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance Use technical expertise in the designated area and resolve escalated issues Provide feedback and present ideas for improving or implementing processes and customer support Perform complex operational and customer support initiatives within Operations functional area Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures Apply technical knowledge and expertise to perform work and action requests Provide subject matter expertise and interpretation of procedures to staff Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications, US: 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 4+ years of Financial Services Experience 3+ years of check processing experience (reviewing, scanning, etc paper checks) Knowledge and understanding of bank systems: Hogan 10-Key Data Entry Experience Ability to execute actions in a fast paced, high demand, environment while balancing multiple priorities and meeting strict deadlines Strong organizational, multi-tasking, and prioritizing skills Advanced Microsoft Office (Word, Excel, and Outlook) skills Excellent verbal, written, and interpersonal communication skills Ability to make complex decisions Ability to adjust and adapt to change Strong attention to detail and accuracy Job Expectations: Schedule: Monday - Friday 5:00am -1:30pm. Schedules will be set as need is determined. Overtime is based on business need and volume of the department, could be required. This position does offer a hybrid. This position is not eligible for Visa sponsorship. Posting Location: 7711 Plantation Road, Roanoke, VA 24019-3224 (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location) We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: Third-party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo is seeking a Senior Operations Processor. In this role, you will: Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance Use technical expertise in the designated area and resolve escalated issues Provide feedback and present ideas for improving or implementing processes and customer support Perform complex operational and customer support initiatives within Operations functional area Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures Apply technical knowledge and expertise to perform work and action requests Provide subject matter expertise and interpretation of procedures to staff Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications, US: 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 4+ years of Financial Services Experience 3+ years of check processing experience (reviewing, scanning, etc paper checks) Knowledge and understanding of bank systems: Hogan 10-Key Data Entry Experience Ability to execute actions in a fast paced, high demand, environment while balancing multiple priorities and meeting strict deadlines Strong organizational, multi-tasking, and prioritizing skills Advanced Microsoft Office (Word, Excel, and Outlook) skills Excellent verbal, written, and interpersonal communication skills Ability to make complex decisions Ability to adjust and adapt to change Strong attention to detail and accuracy Job Expectations: Schedule: Monday - Friday 5:00am -1:30pm. Schedules will be set as need is determined. Overtime is based on business need and volume of the department, could be required. This position does offer a hybrid. This position is not eligible for Visa sponsorship. Posting Location: 7711 Plantation Road, Roanoke, VA 24019-3224 (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location) We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: Third-party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.