Mindlance
Senior Support Engineer, EBS Oracle Configurator
Mindlance - San Francisco, California, United States, 94199
Work at Mindlance
Overview
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Overview
Position Summary
The role of the Sr. Support Engineer,
EBS Oracle Configurator
you'll be the driving force that will to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. You'll work with a large team of talented and highly motivated individual in an collaborative environment by researching, troubleshooting and supporting of multiple EBS modules for our global clients who use both r11i and R12 environments. The role of the Senior EBS Support Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.
Essential Duties and Responsibilities Solve complex customer issues using methodical troubleshooting based on expert knowledge of EBS applications functionality and technology of
- Oracle Configurator Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience. Provide remote-based functional support & training for multiple EBS modules Support client customizations, sharing implementation and best practices advice. Develop application break fixes for critical product defects. Create scripts to identify, analyse and correct data issues. Manage one or more key assigned accounts as a technical/functional advisor. Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours Collaborate with team members in a virtual team environment to extend field experience to different client situations. Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. • Superb trouble-shooting skills and tenacity in problem solving • Passionate focus on customer support and the ability to build long term, successful working relationships with clients • Strong knowledge of key application functionality, tables and relationships to provide data fixes • Deep knowledge of Oracle EBS customization/extension methodologies • Excellent interpersonal, presentation and communication skills - verbal & written • bility to work calmly and professionally in high pressure situations • The ability to work remotely from a home based office in a virtual environment • The best candidates will have extensive knowledge of multiple EBS modules across releases (11i & R12) including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology • Product support experience is desirable but not mandatory • consulting background would be useful while not mandatory • Experience with localizations and global implementations would be an advantage
dditional Duties and Responsibilities
Other job-related duties and responsibilities that may be assigned from time to time. Education
Bachelor Degree in Computer Science or related field or equivalent experience. Experience
10+ years relevant Oracle EBS experience in
- Oracle Configurator
Modules 5+ years direct support of application end-users in a Corporate environment Technical and Functional Expertise with solid understanding of underlying data flow and functionality in Oracle / Discrete Manufacturing & Inventory Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration and administration of the application. Knowledge of Oracle maintenance/patching mechanics and EBS architecture Demonstrable history solving complex problems across multiple modules bout You
You have excellent trouble-shooting skills and tenacity in problem solving. You are able to determine customer needs and the ability to build long term, successful working relationships with Clients. You bring a strong knowledge of key application functionality, tables and relationships. You possess deep knowledge of Oracle EBS customization/extension methodologies. You have excellent development skills using Oracle EBS toolset. You also have excellent interpersonal, presentation and communication skills - verbal & written You're brimming with attention to detail and the ability to learn quickly. You have a sense of extreme focus on Client satisfaction. You know how to work calmly and professionally in high pressure situations. You are independent and self-starter to work remotely from a home based office in a virtual environment. The best candidates will have extensive knowledge of multiple EBS modules across releases (11i & R12) including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology. You know when to ask for feedback and how to consult, while not mandatory but would be useful Experience with localizations and global implementations would be an advantage
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
The role of the Sr. Support Engineer,
EBS Oracle Configurator
you'll be the driving force that will to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. You'll work with a large team of talented and highly motivated individual in an collaborative environment by researching, troubleshooting and supporting of multiple EBS modules for our global clients who use both r11i and R12 environments. The role of the Senior EBS Support Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.
Essential Duties and Responsibilities Solve complex customer issues using methodical troubleshooting based on expert knowledge of EBS applications functionality and technology of
- Oracle Configurator Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience. Provide remote-based functional support & training for multiple EBS modules Support client customizations, sharing implementation and best practices advice. Develop application break fixes for critical product defects. Create scripts to identify, analyse and correct data issues. Manage one or more key assigned accounts as a technical/functional advisor. Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours Collaborate with team members in a virtual team environment to extend field experience to different client situations. Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. • Superb trouble-shooting skills and tenacity in problem solving • Passionate focus on customer support and the ability to build long term, successful working relationships with clients • Strong knowledge of key application functionality, tables and relationships to provide data fixes • Deep knowledge of Oracle EBS customization/extension methodologies • Excellent interpersonal, presentation and communication skills - verbal & written • bility to work calmly and professionally in high pressure situations • The ability to work remotely from a home based office in a virtual environment • The best candidates will have extensive knowledge of multiple EBS modules across releases (11i & R12) including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology • Product support experience is desirable but not mandatory • consulting background would be useful while not mandatory • Experience with localizations and global implementations would be an advantage
dditional Duties and Responsibilities
Other job-related duties and responsibilities that may be assigned from time to time. Education
Bachelor Degree in Computer Science or related field or equivalent experience. Experience
10+ years relevant Oracle EBS experience in
- Oracle Configurator
Modules 5+ years direct support of application end-users in a Corporate environment Technical and Functional Expertise with solid understanding of underlying data flow and functionality in Oracle / Discrete Manufacturing & Inventory Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration and administration of the application. Knowledge of Oracle maintenance/patching mechanics and EBS architecture Demonstrable history solving complex problems across multiple modules bout You
You have excellent trouble-shooting skills and tenacity in problem solving. You are able to determine customer needs and the ability to build long term, successful working relationships with Clients. You bring a strong knowledge of key application functionality, tables and relationships. You possess deep knowledge of Oracle EBS customization/extension methodologies. You have excellent development skills using Oracle EBS toolset. You also have excellent interpersonal, presentation and communication skills - verbal & written You're brimming with attention to detail and the ability to learn quickly. You have a sense of extreme focus on Client satisfaction. You know how to work calmly and professionally in high pressure situations. You are independent and self-starter to work remotely from a home based office in a virtual environment. The best candidates will have extensive knowledge of multiple EBS modules across releases (11i & R12) including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology. You know when to ask for feedback and how to consult, while not mandatory but would be useful Experience with localizations and global implementations would be an advantage
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."