Providge Consulting
Senior Business Analyst
Providge Consulting - Baltimore, Maryland, United States, 21206
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Make your application after reading the following skill and qualification requirements for this position. Job Title: Senior ServiceNow Business Analyst Location:
Washington, DC Department:
IT / Digital Transformation Job Summary: We are seeking a highly skilled
Senior ServiceNow Business Analyst
to join our team and lead the analysis, design, and optimization of ServiceNow solutions. This individual will serve as a key liaison between business stakeholders and technical teams, ensuring that business requirements are accurately captured, documented, and translated into effective ServiceNow configurations and enhancements. Key Responsibilities: Serve as the primary point of contact for business stakeholders regarding ServiceNow functionality, capabilities, and enhancements. Gather, analyze, and document business requirements for ITSM, ITOM, HRSD, CSM, or other ServiceNow modules. Translate business needs into detailed functional specifications, user stories, and process flows. At least five years of experience performing the functions associated with this labor category Experience with software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall. Strong technical foundation and knowledge of the ServiceNow platform Proficient analysis skill and capability to identify downstream implications Exceptional communication skills The ability to develop and forge strong relationships and build consensus among competing stakeholders Experience leading and facilitating business process review efforts, including evaluating business processes, anticipating requirements, and uncovering areas for improvement. Excellent planning, organizational, and time management skills. Exceptional requirements elicitation and facilitation skills. Exceptional analytical and conceptual thinking skills. In-depth understanding of requirements traceability. Gather critical information from meetings with various stakeholders and producing useful reports. Train end users and provide documentation for enhancements and new functionality. Stay current with new ServiceNow releases and features, and assess impact on current business processes. Represents project stakeholders throughout planning, development, and release processes. Owns the relationship with project stakeholders to identify, model, and document business, process, and data requirements. Works with Platform Support Team to develop release estimates. Supports Platform Support Team in understanding business and test requirements. Translates technical complexities to project stakeholders, ensuring understanding of design decisions. Required Qualifications: Bachelor’s degree in Information Technology, Business, or a related field. 5+ years of experience as a Business Analyst, including at least 3 years focused on ServiceNow. In-depth knowledge of one or more ServiceNow modules: ITSM, ITOM, HRSD, CSM, etc. Experience working in Agile/Scrum environments. Strong analytical, problem-solving, and communication skills. Proficiency in creating detailed documentation including BRDs, FRDs, process flows, and user stories. Ability to manage multiple priorities and meet deadlines. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeContract Job function
Job functionInformation Technology IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Providge Consulting by 2x Sign in to set job alerts for “Senior Business Analyst” roles. Washington, DC $110,000.00-$140,000.00 2 weeks ago Senior Business Process & Performance Analyst Arlington, VA $50,200.00-$107,400.00 6 days ago Washington DC-Baltimore Area $50.00-$55.00 1 day ago Arlington, VA $60,000.00-$110,000.00 4 weeks ago Washington, DC $60,000.00-$110,000.00 4 weeks ago Baltimore, MD $60,000.00-$110,000.00 4 weeks ago Fairfax, VA $60,000.00-$110,000.00 4 weeks ago Chantilly, VA $60,000.00-$110,000.00 4 weeks ago McLean, VA $105,000.00-$110,000.00 19 hours ago Bethesda, MD $90,000.00-$135,000.00 2 months ago Future Opportunity: Federal Business Analyst (Evergreen Requisition)Senior Consultant Business Process Improvement McLean, VA $75,000.00-$100,000.00 1 month ago Arlington, VA $80,000.00-$90,000.00 1 month ago Washington, DC $100,000.00-$105,000.00 1 week ago Business Analyst, Amazon Business Analytics Arlington, VA $50,200.00-$107,400.00 8 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Make your application after reading the following skill and qualification requirements for this position. Job Title: Senior ServiceNow Business Analyst Location:
Washington, DC Department:
IT / Digital Transformation Job Summary: We are seeking a highly skilled
Senior ServiceNow Business Analyst
to join our team and lead the analysis, design, and optimization of ServiceNow solutions. This individual will serve as a key liaison between business stakeholders and technical teams, ensuring that business requirements are accurately captured, documented, and translated into effective ServiceNow configurations and enhancements. Key Responsibilities: Serve as the primary point of contact for business stakeholders regarding ServiceNow functionality, capabilities, and enhancements. Gather, analyze, and document business requirements for ITSM, ITOM, HRSD, CSM, or other ServiceNow modules. Translate business needs into detailed functional specifications, user stories, and process flows. At least five years of experience performing the functions associated with this labor category Experience with software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall. Strong technical foundation and knowledge of the ServiceNow platform Proficient analysis skill and capability to identify downstream implications Exceptional communication skills The ability to develop and forge strong relationships and build consensus among competing stakeholders Experience leading and facilitating business process review efforts, including evaluating business processes, anticipating requirements, and uncovering areas for improvement. Excellent planning, organizational, and time management skills. Exceptional requirements elicitation and facilitation skills. Exceptional analytical and conceptual thinking skills. In-depth understanding of requirements traceability. Gather critical information from meetings with various stakeholders and producing useful reports. Train end users and provide documentation for enhancements and new functionality. Stay current with new ServiceNow releases and features, and assess impact on current business processes. Represents project stakeholders throughout planning, development, and release processes. Owns the relationship with project stakeholders to identify, model, and document business, process, and data requirements. Works with Platform Support Team to develop release estimates. Supports Platform Support Team in understanding business and test requirements. Translates technical complexities to project stakeholders, ensuring understanding of design decisions. Required Qualifications: Bachelor’s degree in Information Technology, Business, or a related field. 5+ years of experience as a Business Analyst, including at least 3 years focused on ServiceNow. In-depth knowledge of one or more ServiceNow modules: ITSM, ITOM, HRSD, CSM, etc. Experience working in Agile/Scrum environments. Strong analytical, problem-solving, and communication skills. Proficiency in creating detailed documentation including BRDs, FRDs, process flows, and user stories. Ability to manage multiple priorities and meet deadlines. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeContract Job function
Job functionInformation Technology IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Providge Consulting by 2x Sign in to set job alerts for “Senior Business Analyst” roles. Washington, DC $110,000.00-$140,000.00 2 weeks ago Senior Business Process & Performance Analyst Arlington, VA $50,200.00-$107,400.00 6 days ago Washington DC-Baltimore Area $50.00-$55.00 1 day ago Arlington, VA $60,000.00-$110,000.00 4 weeks ago Washington, DC $60,000.00-$110,000.00 4 weeks ago Baltimore, MD $60,000.00-$110,000.00 4 weeks ago Fairfax, VA $60,000.00-$110,000.00 4 weeks ago Chantilly, VA $60,000.00-$110,000.00 4 weeks ago McLean, VA $105,000.00-$110,000.00 19 hours ago Bethesda, MD $90,000.00-$135,000.00 2 months ago Future Opportunity: Federal Business Analyst (Evergreen Requisition)Senior Consultant Business Process Improvement McLean, VA $75,000.00-$100,000.00 1 month ago Arlington, VA $80,000.00-$90,000.00 1 month ago Washington, DC $100,000.00-$105,000.00 1 week ago Business Analyst, Amazon Business Analytics Arlington, VA $50,200.00-$107,400.00 8 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr