Saxon Global
IVR Chatbot Developer (Genesys Focus)
Saxon Global - Newark, New Jersey, us, 07175
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Overview
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Associate Resource Manager specializing in Recruitment and Client Services & Management at Saxon Global
New Role IVR Chatbot Developer (Genesys Focus) Location:
Newark, NJ (Hybrid 3 days onsite/week) Contract Duration:
12 months Relocation:
Open to candidates willing to relocate Key Responsibilities: Design and develop self-service IVR chatbot solutions using
Genesys Cloud CX Build and enhance
voice and non-voice applications
(e.g., SMS, Email, Chat, Voice Bot) Work with
APIs
to integrate with back-end systems for dynamic customer interactions Deliver
Omni-Channel Orchestration Routing
using Genesys Architect and Bot Flows Implement
speech-enabled self-service menus
and support
treatment-based routing Collaborate across teams to build intuitive, analytics-driven voice experiences Required Skills: 35 years of hands-on experience in
Genesys Cloud CX IVR and bot development Experience with both
voice and non-voice channel development Strong understanding of
self-service design ,
dynamic menus , and
API integrations Solid grasp of
Genesys Cloud CX architecture
and integration capabilities Experience delivering
Omni-channel routing and orchestration solutions Nice to Have: Genesys Cloud CX certification
in any area (Inbound, Outbound, Chat, Integration, etc.) Experience with
self-service analytics
and
speech interface optimization Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
IT Services and IT Consulting and Information Services Referrals increase your chances of interviewing at Saxon Global by 2x Sign in to set job alerts for Chatbot Developer roles.
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IVR Chatbot Developer (Genesys focus), Newark, NJ (Hybrid)
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
New Role IVR Chatbot Developer (Genesys Focus) Location:
Newark, NJ (Hybrid 3 days onsite/week) Contract Duration:
12 months Relocation:
Open to candidates willing to relocate Key Responsibilities: Design and develop self-service IVR chatbot solutions using
Genesys Cloud CX Build and enhance
voice and non-voice applications
(e.g., SMS, Email, Chat, Voice Bot) Work with
APIs
to integrate with back-end systems for dynamic customer interactions Deliver
Omni-Channel Orchestration Routing
using Genesys Architect and Bot Flows Implement
speech-enabled self-service menus
and support
treatment-based routing Collaborate across teams to build intuitive, analytics-driven voice experiences Required Skills: 35 years of hands-on experience in
Genesys Cloud CX IVR and bot development Experience with both
voice and non-voice channel development Strong understanding of
self-service design ,
dynamic menus , and
API integrations Solid grasp of
Genesys Cloud CX architecture
and integration capabilities Experience delivering
Omni-channel routing and orchestration solutions Nice to Have: Genesys Cloud CX certification
in any area (Inbound, Outbound, Chat, Integration, etc.) Experience with
self-service analytics
and
speech interface optimization Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
IT Services and IT Consulting and Information Services Referrals increase your chances of interviewing at Saxon Global by 2x Sign in to set job alerts for Chatbot Developer roles.
New York, NY $80,000.00-$100,000.00 2 weeks ago Associate Principal Engineer - ServiceNow Lead Developer
IVR Chatbot Developer (Genesys focus), Newark, NJ (Hybrid)
New York, NY $200,000.00-$240,000.00 2 months ago Lead Full Stack Software Engineer-Derivatives
Senior Software Engineer - Conversational AI
Lead Full Stack Software Engineer - Derivatives
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr