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Marketing Cloud Developer (SMTS) - Digital Success Engineering THE TEAM Our Digital Success Engineering team comprises distributed software engineers, architects, and engineering managers collaborating to create Unified Experiences for our Trailblazers. As customer zero, we innovate by leveraging Salesforce technology to deliver seamless self-service experiences that drive Trailblazer Success. THE ROLE We are seeking an experienced Marketing Cloud Engineer (SMTS) to join our Customer Engagement Engineering team. This role is ideal for a technically adept problem-solver passionate about supporting customers and business users. You will leverage deep Salesforce Marketing Cloud expertise to troubleshoot operational issues, collaborate across engineering teams, and develop effective solutions and workarounds. RESPONSIBILITIES Adapt to and embody the culture and structure of the Digital Success Engineering team. Conduct technical requirements gathering, review, and architecture sessions to translate business needs into Salesforce Marketing Cloud solutions. Provide thought leadership in solving complex problems using advanced knowledge and experience. Design and implement robust, scalable solutions for Salesforce Marketing Cloud projects, ensuring seamless integration with internal and external systems. Triage and troubleshoot issues, ensuring timely and thorough resolution. Demonstrate strong analytical and problem-solving skills. Maintain technical and domain expertise in assigned product areas. Communicate effectively with development teams, leadership, and business users throughout the support process. Partner with agile, cross-functional teams to drive successful digital program execution. Manage deadlines, prioritize tasks, and effectively handle simultaneous requests. PROFESSIONAL EXPERIENCE/SKILLS REQUIRED Bachelor's degree in Computer Science, Software Engineering, or related field. 8+ years of hands-on experience with Salesforce Marketing Cloud and other Salesforce Core products (Sales Cloud, Service Cloud, Data Cloud). Self-starter with excellent time management skills and ability to work in a fast-paced environment. Strong background in systems integrations, APIs, cross-cloud solutions, marketing compliance, and security protocols. Technical proficiency in AMPScript, HTML, CSS, SSJS/JavaScript, SQL, Apache Spark, Apache Airflow, Python, Rest API, Soap API. Experience with data management best practices, including data privacy and messaging consent. Ability to perform under pressure, adapt quickly, and drive data-driven decisions. Exceptional verbal and written communication skills, including technical documentation. Proficient in visual design of technical concepts (slide decks, diagrams, solution documents). Excellent analytical and problem-solving abilities to translate business requirements into technical solutions. Effective project management skills to organize, prioritize, and simplify engineering tasks across teams and domains. #J-18808-Ljbffr