Aurelian
Implementation Specialist
Aurelian - Seattle, Washington, us, 98127
Work at Aurelian
Overview
- View job
Overview
Join to apply for the
Implementation Specialist
role at
Aurelian Join to apply for the
Implementation Specialist
role at
Aurelian Role Overview
As an Role Overview
As an
Implementation Specialist , youll play a critical role in ensuring our customers have a smooth, successful onboarding experience. You'll act as the bridge between our engineering team and our customers managing the setup, configuration, and launch of our product(s).
Responsibilities
Lead the end-to-end implementation process for new customers, from kickoff to go-live Gather and analyze client requirements to tailor our platform to their workflows Configure customer environments, dashboards, and integrations based on best practices Develop clear project plans, timelines, and milestones, and communicate progress to internal and external stakeholders Conduct training sessions and knowledge transfer for client teams Troubleshoot and resolve technical and operational issues during onboarding Continuously document and refine implementation playbooks, templates, and checklists Serve as a trusted advisor to clients, ensuring a positive onboarding experience and smooth handoff Moonlight as our support team, answering tickets and helping the Customer Success team ensure continued care post go-live
Qualifications
2-4 years experience in an Implementation, Onboarding, Solutions Consultant, or similar customer-facing role (SaaS experience preferred) Strong project management skills and ability to juggle multiple customer projects Excellent communication and interpersonal skills Technical aptitudecomfortable learning software platforms and understanding complex business logic Analytical mindset and problem-solving ability Experience working cross-functionally with technical and non-technical teams Familiarity with tools such as Google Sheets, project management platforms (Asana, Monday, Jira, etc.), and CRM systems Bonus: Exposure to Azure, call handling equipment, and experience in public safety / 9-1-1
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Aurelian by 2x Sign in to set job alerts for Implementation Specialist roles.
Pacific, WA $91,000.00-$113,500.00 16 hours ago Seattle, WA $90,000.00-$110,000.00 1 month ago Seattle, WA $90,000.00-$100,000.00 1 week ago Customer Success Manager (SaaS Implementation)
Seattle, WA $70,000.00-$85,000.00 2 weeks ago Sr. Manager, IT Software Implementation - USA Remote
Seattle, WA $140,000.00-$150,000.00 4 hours ago Seattle, WA $68,000.00-$85,000.00 4 days ago Seattle, WA $141,000.03-$206,800.05 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Implementation Specialist
role at
Aurelian Join to apply for the
Implementation Specialist
role at
Aurelian Role Overview
As an Role Overview
As an
Implementation Specialist , youll play a critical role in ensuring our customers have a smooth, successful onboarding experience. You'll act as the bridge between our engineering team and our customers managing the setup, configuration, and launch of our product(s).
Responsibilities
Lead the end-to-end implementation process for new customers, from kickoff to go-live Gather and analyze client requirements to tailor our platform to their workflows Configure customer environments, dashboards, and integrations based on best practices Develop clear project plans, timelines, and milestones, and communicate progress to internal and external stakeholders Conduct training sessions and knowledge transfer for client teams Troubleshoot and resolve technical and operational issues during onboarding Continuously document and refine implementation playbooks, templates, and checklists Serve as a trusted advisor to clients, ensuring a positive onboarding experience and smooth handoff Moonlight as our support team, answering tickets and helping the Customer Success team ensure continued care post go-live
Qualifications
2-4 years experience in an Implementation, Onboarding, Solutions Consultant, or similar customer-facing role (SaaS experience preferred) Strong project management skills and ability to juggle multiple customer projects Excellent communication and interpersonal skills Technical aptitudecomfortable learning software platforms and understanding complex business logic Analytical mindset and problem-solving ability Experience working cross-functionally with technical and non-technical teams Familiarity with tools such as Google Sheets, project management platforms (Asana, Monday, Jira, etc.), and CRM systems Bonus: Exposure to Azure, call handling equipment, and experience in public safety / 9-1-1
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Aurelian by 2x Sign in to set job alerts for Implementation Specialist roles.
Pacific, WA $91,000.00-$113,500.00 16 hours ago Seattle, WA $90,000.00-$110,000.00 1 month ago Seattle, WA $90,000.00-$100,000.00 1 week ago Customer Success Manager (SaaS Implementation)
Seattle, WA $70,000.00-$85,000.00 2 weeks ago Sr. Manager, IT Software Implementation - USA Remote
Seattle, WA $140,000.00-$150,000.00 4 hours ago Seattle, WA $68,000.00-$85,000.00 4 days ago Seattle, WA $141,000.03-$206,800.05 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr