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Founded in 1955, the National Association of Social Workers (NASW) is the largest membership organization of professional social workers in the world, with more than 120,000 members. NASW works to enhance the professional growth and development of its members, to create and maintain professional standards, and to advance sound social policies.

I. Major Functions

The Project Manager Special Projects (PM-SP) leads multiple special projects with a primary focus on grant-funded and other one-time or short-term projects. The individual will oversee and coordinate all aspects of these projects, track activities and deliverables, develop and maintain internal partnerships, and serve as a liaison among project stakeholders to identify, articulate, and facilitate changes to address business opportunities or provide solutions supporting new business ideas and revenue trends. The PM-SP will analyze operational workflows, define business requirements, and track project implementation through testing, documentation, and completion. This position requires critical thinking; collaboration across NASW divisions and chapters to advance initiatives and knowledge exchange that benefits NASW members.

This position reports to the Development and Strategic Partnerships director, with a dotted line to the COO for association projects. As capacity builds on the project management team, this role may expand to enhance the association's capabilities.

II. Duties & Responsibilities

1. Manage special projects and related tasks as assigned by the COO, leading cross-functional and cross-departmental efforts focusing on deliverables.
2. Work with the COO and stakeholders to identify opportunities to maximize ROI, increase operational efficiency, and improve technology effectiveness. Assist in developing business cases for projects, including financial and cost-benefit analyses.
3. Identify relevant stakeholders, assist in developing business requirements, and help shape project scope, ensuring alignment and understanding.
4. Plan projects to meet goals, balancing time, cost, and quality constraints; develop detailed plans with activities, durations, and dependencies.
5. Organize and facilitate inter-departmental meetings to define project purposes, scope, requirements, testing, and deadlines.
6. Maintain project documentation and communicate status regularly to stakeholders.
7. Assist in evaluating vendors and proposed solutions, collaborating with business owners as needed.
8. Help process owners establish quality control measures and monitor effectiveness to ensure standards are met.
9. Perform additional duties as required.

III. Essential Experience, Skills, and Competencies

• Bachelors degree required; masters preferred.
• Project management certification strongly preferred; business analysis certification a plus.
• 3-5 years of project management experience; experience in associations or non-profits preferred.
• Strong organizational and project management skills, with ability to manage multiple projects simultaneously and ensure timely delivery.
• Experience using performance metrics to evaluate and monitor program effectiveness.
• Exceptional written and oral communication skills, capable of engaging at the executive level and with diverse audiences.
• Skilled influencer and facilitator, adept at resolving conflicts and fostering collaboration, with flexibility in interpersonal styles.
• Excellent problem-solving skills, business judgment, and ownership of issues from resolution to follow-up.
• Strong documentation skills, able to synthesize detailed information into effective recommendations.
• Proficiency in Microsoft Office suite, including Word, Excel, Outlook, and familiarity with project management tools like Microsoft Project.

IV. Attributes

• Results-driven: Focuses on big picture, develops key metrics, and takes calculated risks to achieve results.
• Strong business acumen: Recognizes opportunities and trends, understands non-profit operations, and aligns priorities to strategic initiatives.
• Leadership: Demonstrates fairness, inclusiveness, and professionalism, supporting team and organizational needs.
• Partnership: Builds trust internally and externally, maintaining professionalism and accountability.
• Organizational agility: Communicates thoughtfully, manages conflict, and adapts to change effectively.
• Perceptive: Creative and intuitive, recognizing opportunities and taking appropriate action.

This position is 3 days in-office and 2 days remote.

Benefits include: Paid Time Off, Health Insurance, 401(k), Paid Parental Leave, Health Savings Account, Life Insurance, Employee Assistance Programs, and more.

NASW is an equal opportunity employer. We are committed to promoting and providing equal employment opportunities to all applicants and employees, without discrimination based on race, color, creed, religion, national origin, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, genetic information, or other protected characteristics. We comply with applicable federal, state, and local laws and affirmative action requirements.