Lead Forensics
Customer Success Manager
Lead Forensics - Scottsdale, Arizona, us, 85261
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Customer Success Manager
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Lead Forensics Join to apply for the
Customer Success Manager
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Lead Forensics Get AI-powered advice on this job and more exclusive features. This range is provided by Lead Forensics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$60,000.00/yr - $65,000.00/yr Client / Customer Success Manager Basic salary $60,000 - $65,000, plus commission Scottsdale (Hybrid working available, but not fully remote.) We are looking for Customer Success Managers to join our Scottsdale office. We are a friendly department that offers a structured career path, and a team who celebrates success. A little about the role, you will be; Building and maintaining client relationships Providing support and assistance throughout the contract lifetime Identifying further use cases to increase value and liaise regularly to develop strategies Contributing to revenue growth by upselling/uplifting client contracts Hosting online meetings with various stakeholders to review the progress of their desired outcomes Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required Negotiating contract renewals and expansion proposals Working towards weekly KPI’s and monthly targets; both individually and as a team. A little about you: Sales/Account Management or Customer Success background. (Essential) Experience in using CRM systems Previous experience with interacting with Director Level individuals Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook) Great Communications skills. Strategic thinker with problems solving skills. Previously worked towards targets and KPI’s. Why Lead Forensics? Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program. Take some time out with our PTO policy; 9 public holidays, 20 PTO days and your birthday off as standard (it’s the most important day of the year!) Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events. Attractive bonus structure. Promotion opportunities every 6 months with a base salary increase of $5,000 at each stage. When we are all in the office come join our; Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc. We also have a great open space with lots of games in the office and breakout area including basketball, pitch & putt, a snooker table and much more! CSMSCO25 Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Lead Forensics by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid paternity leave Paid maternity leave Get notified about new Customer Success Manager jobs in
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Customer Success Manager
role at
Lead Forensics Join to apply for the
Customer Success Manager
role at
Lead Forensics Get AI-powered advice on this job and more exclusive features. This range is provided by Lead Forensics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$60,000.00/yr - $65,000.00/yr Client / Customer Success Manager Basic salary $60,000 - $65,000, plus commission Scottsdale (Hybrid working available, but not fully remote.) We are looking for Customer Success Managers to join our Scottsdale office. We are a friendly department that offers a structured career path, and a team who celebrates success. A little about the role, you will be; Building and maintaining client relationships Providing support and assistance throughout the contract lifetime Identifying further use cases to increase value and liaise regularly to develop strategies Contributing to revenue growth by upselling/uplifting client contracts Hosting online meetings with various stakeholders to review the progress of their desired outcomes Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required Negotiating contract renewals and expansion proposals Working towards weekly KPI’s and monthly targets; both individually and as a team. A little about you: Sales/Account Management or Customer Success background. (Essential) Experience in using CRM systems Previous experience with interacting with Director Level individuals Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook) Great Communications skills. Strategic thinker with problems solving skills. Previously worked towards targets and KPI’s. Why Lead Forensics? Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program. Take some time out with our PTO policy; 9 public holidays, 20 PTO days and your birthday off as standard (it’s the most important day of the year!) Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events. Attractive bonus structure. Promotion opportunities every 6 months with a base salary increase of $5,000 at each stage. When we are all in the office come join our; Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc. We also have a great open space with lots of games in the office and breakout area including basketball, pitch & putt, a snooker table and much more! CSMSCO25 Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Lead Forensics by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid paternity leave Paid maternity leave Get notified about new Customer Success Manager jobs in
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