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Software Development Engineer III, Amazon Customer Service Amazon's Customer Service organization is looking to expand its software engineering team to help drive automation and defect reduction for customers. We are searching for passionate software development engineers to solve complex technical problems and to work with engineering and business teams distributed across the globe. CS is the heart of Amazon, our vision is to be "Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online." Key job responsibilities The successful candidate will work within the Amazon Stores Customer Service (ASCS) Product and Tech team and own the delivery of technical changes from a strong roadmap of projects. The projects range from introducing automation for image and media analysis for customers to new Email, Push and SMS notifications. A successful senior engineer in this role is: - Highly analytical: You solve problems in ways that can be backed up with verifiable data. - Team obsessed: You help lead and grow your team members to achieve results. - You're aspiring, yet humble: You recognize that there's always opportunity for improvement and use introspection and feedback from teammates and peers to raise the bar for your team. - Engaged by ambiguity: You're able to explore new problem spaces with unique constraints and thus non-obvious solutions to best deliver value to customers. A day in the life As a Software Development Engineer in ASCS Product and Tech, you will take the lead on building innovative solutions and to address the root causes of defects for Amazon's customer. As a Sr. SDE in ASCS Tech and Product, you will : - Be the technical overseer for the team - Mentor engineers to help grow their potential - Think long-term on behalf of the systems, their impact, and sustainability - Advocate for operational excellence - Well-versed in scalable system design leveraging Amazon and AWS tooling - Create mechanisms and give feedback to streamline team processes. - Effectively articulate technical problems and solutions to non-technical audiences. BASIC QUALIFICATIONS - 6+ years of non-internship professional software development experience - 6+ years of programming with at least one software programming language experience - 6+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience as a mentor, tech lead or leading an engineering team PREFERRED QUALIFICATIONS - 6+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: June 20, 2025 (Updated about 16 hours ago) Posted: June 5, 2025 (Updated about 18 hours ago) Posted: June 29, 2025 (Updated 1 day ago) Posted: June 13, 2025 (Updated 2 days ago) Posted: June 28, 2025 (Updated 2 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr