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Technical Support Service Engineer

Department: Service

Location: Minneapolis, MN

Electric Machinery Company, a division of WEG Electric Corp.

Minneapolis, Minnesota

Position: Technical Support Service Engineer

Department: Engineered Services Department

Primary Objective of Position :

The Technical Support Service Engineer is responsible for providing technical support related to motors, generators, controls, software, and related WEG products; helps to ensure the smooth operation of shipped product and systems; creates and processes warranty claims and drives preventative actions.

Major Areas of Accountability:

• Provides technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary

• Resolves service requests and promotes strong customer relationships.

• Analyzes field data, recommends corrective action, and writes and edits service reports related to warranty work.

• Creates and processes warranty claims.

• Organizes and coordinates; inspection, analysis, and disposition of returned equipment, parts, and material.

• Liaison between the sales force, customers, users, and factory; providing technical information and assistance to sales offices, customers, and users.

• Other duties as assigned.

Qualifications:

• Four (4) B.S. degree in Electrical, Industrial, or Mechanical Engineering.

• Proficient in Microsoft Office; Word, Excel, PowerPoint, Project, Outlook and SAP (preferred).

• Demonstrated sense of urgency to affect timely response and resolution to customer requests.

• Strong interpersonal skills, and ability to connect with internal and external customers.

• Effective communication (written and verbal) with internal and external customers.

• Demonstrated ability to effectively deal with difficult internal and external customers.

• Demonstrated project management skills, including direction of technical and non-technical staff, and customers.

• Ability tomake recommendations regarding job methods.

• Ability to prioritize workload and shift work activities; to meet business needs and department goals.

• Demonstrated capability for social interface; internal and external customers as required, achieving customer satisfaction excellence.

Physical Requirements:

• Physical ability to travel freely within manufacturing and office facilities; climbing stairs and ladders, scaffolding or catwalks to service machinery.

• Ability and willingness to wear fall protection equipment.

• Physical ability to travel via public, commercial or personal transportation.

• Must possess an insurable driver-s license and a valid Passport.

Company cannot provide sponsorship for this position

Please, no agencies