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ServiceNow TSOM, TSM & TNI Architect Must Have Technical/Functional Skills
ServiceNow TSM Architect plays a crucial role in designing, implementing, and optimizing ServiceNow solutions specifically within the domain of Telecommunications Service Management (TSM).
TSOM : Experience in multiple End-to-End implementations of TSOM module. This role requires expertise in ServiceNow's capabilities, particularly the TSOM module, and a deep understanding of telecommunications network technologies and operational processes.
Integrate ServiceNow with existing systems: Architect and build integrations between ServiceNow and other enterprise systems prevalent in the telecom industry, such as OSS/BSS, CRM, NMS, and cloud platforms
ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP•App Engine : Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
CTAs/ ServiceNow Certified Candidates Preferred
Roles & Responsibilities Requirements Gathering and Process Mapping:
•Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
•Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.
Solution and Architecture Design:
•Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams
•Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules
Implementation:
•Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).
•Ensure delivery aligns with defined architecture and standards.
•Provide oversight on ServiceNow configuration, customization, and integrations.
•Work effectively with geographically diverse teams (offshore) to deliver timely responses t o clients and client account teams
Reporting & Dashboards
•Design custom and out-of-the-box performance analytics, reports, and dashboards
Knowledge & Mentorship:
•Guide and mentor development teams, BA teams, and platform administrators.
•Create knowledge artifacts and reusable design templates.
•Stay updated with new ServiceNow releases and ensure roadmap alignment.
Pre Sales & Solutioning:
•Support the pre-sales team with solutioning and effort estimation. ServiceNow TSOM, TSM & TNI Architect •Provide product demos and support proof of concepts as required
•Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap
Generic Managerial Skills, If any Strong communication, presentation and interpersonal skills Strong analytical and problem-solving skills Education Bachelors
Salary Range: $140,000 - $153,000 a year