eTeam
Workfront Support Specialist
eTeam - Jersey City, New Jersey, United States, 07390
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Overview
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Overview
Role Name: Workfront Support Specialist
Location: New Jersey, NJ - REMOTE
Duration: 05 Months
Job Description: • Workfront Support Engineer Job Description: The Workfront system administrator/engineer is responsible for building, maintaining, and updating the Workfront configuration and preferences, including setup, portfolio, program, and group management, reporting oversight, custom forms, automation, user management and license allocation. • In addition, this role drives the roadmap for system expansion and optimization, creating and maintaining process documentation, as well as monitoring systems and workflow standards. • In this role, you will be a resource on all aspects of Workfront including Business and IT support, configuration, user management, creation of dashboards, Fusion development, reporting and troubleshooting issues. • Consult and collate business/technical requirements and act as a lead regarding Workfront initiatives with a positive, can-do attitude will be key.
Depth & Scope: • Configure Workfront platform to meet business requirements, driving user adoption and providing work management transparency through accurate and effective reports and dashboards. • Create, share, and update reports and dashboards as requested by leadership, partnering with business units on requirements. • Collaborate with cross-functional stakeholders to understand current state, difficulties, and demo Workfront solutions to meet those challenges. • Support day-to-day system needs and adjustments such as user management and experience, reports and dashboards, data integrity, audits, as well as user troubleshooting and support ticket tracking. • Provide user support and troubleshoot technical Workfront issues and bugs and coordinate with Workfront technical support when necessary. • Maintain and manage Workfront Support Queue. • Technical support experience with strong interpersonal communication and troubleshooting skills. • Create and deliver training content for cross-functional teams on system functionality, updated features, and new processes. • Create and maintain documentation for processes, adoption, standardization, alignment, and enterprise roadmaps. • Lead troubleshooting efforts and track support ticket requests shared by users and department leadership. • Review and prepare for Workfront releases, implementing new functionality and communicating new features as needed
Education & Experience: • Undergraduate degree, Postgraduate degree or Technical Certificate • Strong academic background (e.g., computer science, engineering) • 3-5 years relevant experience
Preferred Qualifications: • 3 + years of Workfront System Admin experience • Fusion developer or Workfront system admin or any other Adobe certification • 3 + years of experience with Workfront Fusion automation tool to be able to code different modules • 3 + years of experience configuring and customizing varied processes within Adobe Workfront • 3 + years of experience with text mode reporting, user management, workflow/queue/custom forms configuration/customization. • Understanding a process, and how information flows thru the process and apply that to a Workfront model • Experience in creating and delivering training content for cross-functional teams on system functionality, updated features, and new processes. • Project Management/Operational Process/Technical Support experience will be an asset • Excellent written and verbal communication skills with attention to detail
Customer Accountabilities: • Develops new solutions as required for engineering programs and projects within assigned area • Develops new features and performs unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards • Supports business enquiries and business activities through execution of small enhancements and break / fix implementations (e.g. source code changes) May also be responsible for peer code review • Works with technology partners to ensure the configuration and custom components meet application requirements and performance goals • Analyzes the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates • Works with other stakeholders, internal technology partners to ensure engineering solutions meet technical direction, requirements, performance, time-to-market and innovation goals • Monitors product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required • Documents and verifies system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or project • Participates in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements • Creates and maintains quality code, ensures defect free programming consistent with standards; provides code maintenance and support during testing cycles and post-production deployment and participates in reviewing peer coding • Provides technical expertise during Incident management, analyzes incident reports and outages, performs impact assessment for incidents and facilitates internal and external communication throughout incident resolution • Participates in identifying and recommending development / testing solutions / tools in support of project / application objectives • Assists in the development / maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents applying appropriate quality measures
Job Description: • Workfront Support Engineer Job Description: The Workfront system administrator/engineer is responsible for building, maintaining, and updating the Workfront configuration and preferences, including setup, portfolio, program, and group management, reporting oversight, custom forms, automation, user management and license allocation. • In addition, this role drives the roadmap for system expansion and optimization, creating and maintaining process documentation, as well as monitoring systems and workflow standards. • In this role, you will be a resource on all aspects of Workfront including Business and IT support, configuration, user management, creation of dashboards, Fusion development, reporting and troubleshooting issues. • Consult and collate business/technical requirements and act as a lead regarding Workfront initiatives with a positive, can-do attitude will be key.
Depth & Scope: • Configure Workfront platform to meet business requirements, driving user adoption and providing work management transparency through accurate and effective reports and dashboards. • Create, share, and update reports and dashboards as requested by leadership, partnering with business units on requirements. • Collaborate with cross-functional stakeholders to understand current state, difficulties, and demo Workfront solutions to meet those challenges. • Support day-to-day system needs and adjustments such as user management and experience, reports and dashboards, data integrity, audits, as well as user troubleshooting and support ticket tracking. • Provide user support and troubleshoot technical Workfront issues and bugs and coordinate with Workfront technical support when necessary. • Maintain and manage Workfront Support Queue. • Technical support experience with strong interpersonal communication and troubleshooting skills. • Create and deliver training content for cross-functional teams on system functionality, updated features, and new processes. • Create and maintain documentation for processes, adoption, standardization, alignment, and enterprise roadmaps. • Lead troubleshooting efforts and track support ticket requests shared by users and department leadership. • Review and prepare for Workfront releases, implementing new functionality and communicating new features as needed
Education & Experience: • Undergraduate degree, Postgraduate degree or Technical Certificate • Strong academic background (e.g., computer science, engineering) • 3-5 years relevant experience
Preferred Qualifications: • 3 + years of Workfront System Admin experience • Fusion developer or Workfront system admin or any other Adobe certification • 3 + years of experience with Workfront Fusion automation tool to be able to code different modules • 3 + years of experience configuring and customizing varied processes within Adobe Workfront • 3 + years of experience with text mode reporting, user management, workflow/queue/custom forms configuration/customization. • Understanding a process, and how information flows thru the process and apply that to a Workfront model • Experience in creating and delivering training content for cross-functional teams on system functionality, updated features, and new processes. • Project Management/Operational Process/Technical Support experience will be an asset • Excellent written and verbal communication skills with attention to detail
Customer Accountabilities: • Develops new solutions as required for engineering programs and projects within assigned area • Develops new features and performs unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards • Supports business enquiries and business activities through execution of small enhancements and break / fix implementations (e.g. source code changes) May also be responsible for peer code review • Works with technology partners to ensure the configuration and custom components meet application requirements and performance goals • Analyzes the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates • Works with other stakeholders, internal technology partners to ensure engineering solutions meet technical direction, requirements, performance, time-to-market and innovation goals • Monitors product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required • Documents and verifies system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or project • Participates in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements • Creates and maintains quality code, ensures defect free programming consistent with standards; provides code maintenance and support during testing cycles and post-production deployment and participates in reviewing peer coding • Provides technical expertise during Incident management, analyzes incident reports and outages, performs impact assessment for incidents and facilitates internal and external communication throughout incident resolution • Participates in identifying and recommending development / testing solutions / tools in support of project / application objectives • Assists in the development / maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents applying appropriate quality measures