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1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from CyberX Info System Senior Solution Architect - Cloud (Enterprise Observability & Service Management) Job Description Key Responsibilities Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders Define GTM strategies for modern observability and AIOps solutions Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management Evaluate emerging technologies (AI/ML, FinOps, LLMs) and define future-state ITOM strategies Conduct executive briefings, workshops, and evangelize observability modernization Design and implement service management frameworks across Incident, Problem, Change, and CMDB Integrate Observability with ITSM processes to enable proactive and automated operations Align infrastructure performance with SLAs and business KPIs using service mapping and analytics Drive ServiceNow-based transformations including Discovery, Event Management, and Service Mapping Qualifications: Mandatory Skills - Experience: 12+ years in IT with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM. Hands-on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText. Experience designing CI/CD and observability pipelines in DevOps/SRE models. ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping. Integration of observability tools with service workflows and automation. Personal Attributes: Thought leadership and solutioning mindset Highly collaborative, with strong articulation skills for executive and technical audiences Strategic thinker, proactive, quick learner, and driven by innovation Highly motivated and results oriented. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Excellent organizational and time management skills. • Proactive and adaptable to change. Customer-centric approach. Strong ethical standards. Ability to learn quickly. Desired Skills: Strong knowledge of workflow orchestration, AI-driven ITSM, RPA, Chatbots Familiarity with GenAI, LLMs, FinOps, and automation in hybrid/multi-cloud environments Proficiency with tools like BMC Helix, Jira, ServiceNow Discovery, CMDB NY NJ area Notes Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders Define GTM strategies for modern observability and AIOps solutions Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM. Hands-on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText. Experience designing CI/CD and observability pipelines in DevOps/SRE models. ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping. Integration of observability tools with service workflows and automation. Personal Attributes: Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Management Industries Information Services and IT Services and IT Consulting Referrals increase your chances of interviewing at CyberX Info System by 2x Sign in to set job alerts for “Solutions Architect” roles.

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