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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Mansai Corporation, is seeking a Network Technician. Apply via Dice today!
Duties/Responsibilities
Work under limited supervision to administer, plan, install, configure, maintain, and support computer hardware, software, printers, and network connectivity. Update tickets in the IT ticketing system for all IT-related issues and assist Helpdesk personnel with lower-tier support as needed. Monitor and respond to cyber threats, attacks, and vulnerabilities, including viruses, ransomware, worms, trojans, keyloggers, adware, bots, RATs, and logic bombs. Participate in network troubleshooting for connectivity issues between endpoint devices and distribution switches. Process inventory and maintenance requests for computer systems and printers on the network. Conduct and assist in the inventory of computer equipment across all agency regions. Prepare new systems and devices for employees, including imaging and configuration. Update Active Directory information for users and perform password resets and system configuration updates using SCCM. Develop and maintain technical and user documentation. Provide knowledge transfer through technical and user training sessions, including screen sharing and recorded training. Submit weekly status reports to the hiring manager detailing accomplishments and planned work. Education and Certifications
Bachelor's or Master's degree in Computer Science, Information Systems, Technology Management, or equivalent work experience. Certification in A+, Network+, Security+, or MCSA: Windows 10 is preferred. Required Experience
Experience in enterprise desktop support and delivering exceptional customer service. Skilled in desktop administration for Windows 7, Windows 10, and Windows 11 Enterprise environments. Ability to troubleshoot desktop, printer, network, and MDM iPhone issues. Excellent customer service and communication skills via phone, email, and in-person. Ability to perform remote and on-site technical support across multiple sites. Proficient in Active Directory and SCCM. Knowledge of IT networking, virtual environments, databases, and storage solutions. Experience with GPO administration and Windows Security Group Policy. Proficient in Windows Server 2019 and Microsoft 365 administration. Skilled in configuring and supporting VoIP solutions. Preferred Experience
Strong personal, ethical, and moral standards. Understanding of enterprise desktop support and troubleshooting network endpoints. Excellent interpersonal skills and ability to work with diverse teams and end users. Proactive, self-motivated, and able to take initiative. Willingness to learn new technologies and own responsibilities. Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industry: Software Development This job posting is active and accepting applications.
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Work under limited supervision to administer, plan, install, configure, maintain, and support computer hardware, software, printers, and network connectivity. Update tickets in the IT ticketing system for all IT-related issues and assist Helpdesk personnel with lower-tier support as needed. Monitor and respond to cyber threats, attacks, and vulnerabilities, including viruses, ransomware, worms, trojans, keyloggers, adware, bots, RATs, and logic bombs. Participate in network troubleshooting for connectivity issues between endpoint devices and distribution switches. Process inventory and maintenance requests for computer systems and printers on the network. Conduct and assist in the inventory of computer equipment across all agency regions. Prepare new systems and devices for employees, including imaging and configuration. Update Active Directory information for users and perform password resets and system configuration updates using SCCM. Develop and maintain technical and user documentation. Provide knowledge transfer through technical and user training sessions, including screen sharing and recorded training. Submit weekly status reports to the hiring manager detailing accomplishments and planned work. Education and Certifications
Bachelor's or Master's degree in Computer Science, Information Systems, Technology Management, or equivalent work experience. Certification in A+, Network+, Security+, or MCSA: Windows 10 is preferred. Required Experience
Experience in enterprise desktop support and delivering exceptional customer service. Skilled in desktop administration for Windows 7, Windows 10, and Windows 11 Enterprise environments. Ability to troubleshoot desktop, printer, network, and MDM iPhone issues. Excellent customer service and communication skills via phone, email, and in-person. Ability to perform remote and on-site technical support across multiple sites. Proficient in Active Directory and SCCM. Knowledge of IT networking, virtual environments, databases, and storage solutions. Experience with GPO administration and Windows Security Group Policy. Proficient in Windows Server 2019 and Microsoft 365 administration. Skilled in configuring and supporting VoIP solutions. Preferred Experience
Strong personal, ethical, and moral standards. Understanding of enterprise desktop support and troubleshooting network endpoints. Excellent interpersonal skills and ability to work with diverse teams and end users. Proactive, self-motivated, and able to take initiative. Willingness to learn new technologies and own responsibilities. Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industry: Software Development This job posting is active and accepting applications.
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