Novalink Solutions
Job Description
WORKS UNDER LIMITED SUPERVISION IN THE ADMINISTRATION,
PLANNING, INSTALLATION, CONFIGURATION, MAINTENANCE, AND
SUPPORT OF COMPUTER HARDWARE, SOFTWARE, PRINTERS, AND
NETWORK CONNECTIVITY. • UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED
ISSUES AND ASSISTS HELPDESK PERSONNEL WITH LOWER TIER
SUPPORT WHEN REQUESTED. • MONITORS CYBER THREATS, ATTACKS, AND VULNERABILITIES SUCH
AS VIRUSES, RANSOMWARE, WORMS, TROJANS, KEYLOGGERS,
ADWARE, BOTS, RATS, AND LOGIC BOMBS. • PARTICIPATES IN NETWORK TROUBLESHOOTING FOR CONNECTION-
BASED ISSUES BETWEEN ENDPOINT DEVICES AND DISTRIBUTION
SWITCHES. • PROCESSES INVENTORY AND MAINTENANCE REQUESTS FOR
COMPUTER SYSTEMS AND PRINTERS ON THE NETWORK. • CONDUCTS AND AIDS IN INVENTORY OF COMPUTER EQUIPMENT
ACROSS ALL AGENCY REGIONS OF SC. • ASSISTS IN PREPARING NEW SYSTEMS AND DEVICES FOR EMPLOYEES. • UPDATES ACTIVE DIRECTORY INFORMATION FOR USERS AND
CONDUCTS PASSWORD RESETS AND SYSTEM CONFIGURATION
UPDATES USING SCCM. • Additional Required Deliverables Include:
a. Documentation • Technical • User Documentation
b. Knowledge Transfer • Technical Training • User Training • Official Knowledge Transfer Sessions
1. Screen sharing
2. Recorded
c. Weekly Status Reports to Hiring Manager • Accomplished • Planned
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): • EXPERIENCED IN ENTERPRISE DESKTOP
SUPPORT AND CUSTOMER SERVICE. • SKILLED IN DESKTOP ADMINISTRATION FOR
WINDOWS 7 AND WINDOWS 10. • DEMONSTRATIVE ABILITIES TO
TROUBLESHOOT DESKTOP, PRINTER, NETWORK
AND MDM IPHONE ISSUES. • EXCELLENT CUSTOMER SERVICE AND
COMMUNICATION SKILLS VIA PHONE, EMAIL,
AND IN-PERSON, WORKING WITH A WIDE RANGE
PREFERRED SKILLS (RANK IN ORDER OF
IMPORTANCE): • STRONG PERSONAL, ETHICAL, AND
MORAL STANDARDS • GOOD UNDERSTANDING OF
DESKTOP SUPPORT CONCEPTS
FOR THE ENTERPRISE AS IT
RELATES TO TROUBLESHOOTING
NETWORK ENDPOINTS. • GOOD INTERPERSONAL SKILLS
OF SITUATIONS AND PERSONALITIES • MUST BE ABLE TO EFFICIENTLY PERFORM
REMOTE AND ONSITE TECHNICAL WORK.
COULD BE SUPPORTING PEOPLE AT DIFFERENT
SITES. • MUST BE ABLE TO UPDATE USER AND SYSTEM
INFORMATION IN ACTIVE DIRECTORY AND
SCCM. • IT NETWORK, VIRTUAL ENVIRONMENTS,
DATABASE, AND STORAGE • WINDOWS 10 OR 11 ENTERPRISE • GPO (WINDOWS GROUP POLICY OBJECT)
ADMINISTRATION • WINDOWS SECURITY - GROUP POLICY • VOIP • WINDOWS SERVER 2019 • M365 • PROACTIVE AND SELF-
MOTIVATED • SELF-STARTER WITH THE ABILITY
TO PRIORITIZE WORKLOAD AND
MANAGE TIME. • WILLINGNESS TO LEARN NEW
THINGS AND TAKE OWNERSHIP
REQUIRED EDUCATION:
Bachelor's Degree
or MASTER'S DEGREE IN COMPUTER
SCIENCE, OR INFORMATION
SYSTEMS/TECHNOLOGY MANAGEMENT
Or equivalent work experience.
PREFERRED CERTIFICATIONS:
A+
Network+
Security+
MCSA: Windows 10
***These are preferred, not required
Requirements
Seeking a candidate proficient in documentation creation, including both technical and user documentation, as well as training delivery. The ideal candidate must demonstrate the ability to troubleshoot issues related to desktops, printers, networks, and MDM-managed iPhones. Candidate should be able to communicate efficiently across various levels of the organization.
PLANNING, INSTALLATION, CONFIGURATION, MAINTENANCE, AND
SUPPORT OF COMPUTER HARDWARE, SOFTWARE, PRINTERS, AND
NETWORK CONNECTIVITY. • UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED
ISSUES AND ASSISTS HELPDESK PERSONNEL WITH LOWER TIER
SUPPORT WHEN REQUESTED. • MONITORS CYBER THREATS, ATTACKS, AND VULNERABILITIES SUCH
AS VIRUSES, RANSOMWARE, WORMS, TROJANS, KEYLOGGERS,
ADWARE, BOTS, RATS, AND LOGIC BOMBS. • PARTICIPATES IN NETWORK TROUBLESHOOTING FOR CONNECTION-
BASED ISSUES BETWEEN ENDPOINT DEVICES AND DISTRIBUTION
SWITCHES. • PROCESSES INVENTORY AND MAINTENANCE REQUESTS FOR
COMPUTER SYSTEMS AND PRINTERS ON THE NETWORK. • CONDUCTS AND AIDS IN INVENTORY OF COMPUTER EQUIPMENT
ACROSS ALL AGENCY REGIONS OF SC. • ASSISTS IN PREPARING NEW SYSTEMS AND DEVICES FOR EMPLOYEES. • UPDATES ACTIVE DIRECTORY INFORMATION FOR USERS AND
CONDUCTS PASSWORD RESETS AND SYSTEM CONFIGURATION
UPDATES USING SCCM. • Additional Required Deliverables Include:
a. Documentation • Technical • User Documentation
b. Knowledge Transfer • Technical Training • User Training • Official Knowledge Transfer Sessions
1. Screen sharing
2. Recorded
c. Weekly Status Reports to Hiring Manager • Accomplished • Planned
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): • EXPERIENCED IN ENTERPRISE DESKTOP
SUPPORT AND CUSTOMER SERVICE. • SKILLED IN DESKTOP ADMINISTRATION FOR
WINDOWS 7 AND WINDOWS 10. • DEMONSTRATIVE ABILITIES TO
TROUBLESHOOT DESKTOP, PRINTER, NETWORK
AND MDM IPHONE ISSUES. • EXCELLENT CUSTOMER SERVICE AND
COMMUNICATION SKILLS VIA PHONE, EMAIL,
AND IN-PERSON, WORKING WITH A WIDE RANGE
PREFERRED SKILLS (RANK IN ORDER OF
IMPORTANCE): • STRONG PERSONAL, ETHICAL, AND
MORAL STANDARDS • GOOD UNDERSTANDING OF
DESKTOP SUPPORT CONCEPTS
FOR THE ENTERPRISE AS IT
RELATES TO TROUBLESHOOTING
NETWORK ENDPOINTS. • GOOD INTERPERSONAL SKILLS
OF SITUATIONS AND PERSONALITIES • MUST BE ABLE TO EFFICIENTLY PERFORM
REMOTE AND ONSITE TECHNICAL WORK.
COULD BE SUPPORTING PEOPLE AT DIFFERENT
SITES. • MUST BE ABLE TO UPDATE USER AND SYSTEM
INFORMATION IN ACTIVE DIRECTORY AND
SCCM. • IT NETWORK, VIRTUAL ENVIRONMENTS,
DATABASE, AND STORAGE • WINDOWS 10 OR 11 ENTERPRISE • GPO (WINDOWS GROUP POLICY OBJECT)
ADMINISTRATION • WINDOWS SECURITY - GROUP POLICY • VOIP • WINDOWS SERVER 2019 • M365 • PROACTIVE AND SELF-
MOTIVATED • SELF-STARTER WITH THE ABILITY
TO PRIORITIZE WORKLOAD AND
MANAGE TIME. • WILLINGNESS TO LEARN NEW
THINGS AND TAKE OWNERSHIP
REQUIRED EDUCATION:
Bachelor's Degree
or MASTER'S DEGREE IN COMPUTER
SCIENCE, OR INFORMATION
SYSTEMS/TECHNOLOGY MANAGEMENT
Or equivalent work experience.
PREFERRED CERTIFICATIONS:
A+
Network+
Security+
MCSA: Windows 10
***These are preferred, not required
Requirements
Seeking a candidate proficient in documentation creation, including both technical and user documentation, as well as training delivery. The ideal candidate must demonstrate the ability to troubleshoot issues related to desktops, printers, networks, and MDM-managed iPhones. Candidate should be able to communicate efficiently across various levels of the organization.