Healthcare Management Resources
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Job Title: Office Manager
Location: 4444 W 76th St Suite 400, Edina, MN 55435
Employment Type: Full-Time
Key Responsibilities
Office Operations & Administration
- Manage all aspects of day-to-day office operations, including office maintenance, supplies, equipment, and vendor relationships.
- Develop, implement, and continuously improve office systems, workflows, and procedures to optimize efficiency.
- Oversee document management systems, filing protocols, and ensure data security and compliance with privacy laws.
- Maintain and enforce office policies and procedures to align with company goals and compliance requirements.
- Supervise and support administrative and front desk staff, including hiring, onboarding, training, performance evaluations, and conflict resolution.
- Serve as a key point of contact between upper management and staff, ensuring clear communication and execution of strategic priorities.
- Foster a positive and professional office culture that emphasizes collaboration, accountability, and customer service.
- Lead regular team meetings to ensure alignment, address operational issues, and promote engagement.
- Oversee the credentialing and re-credentialing processes for providers and professionals, ensuring all licensures, certifications, and documentation are accurate and current.
- Stay updated on industry standards, payer requirements, and regulatory changes affecting credentialing and office compliance.
- Work closely with human resources, providers, and external credentialing agencies to maintain credentialing timelines and accuracy.
- Monitor expirations and proactively manage renewals for all required credentials.
- Assist with or manage billing processes, including coding review, invoice preparation, collections, and reconciliations.
- Collaborate with accounting and billing departments (or vendors) to ensure accurate and timely financial reporting.
- Prepare reports on billing productivity, credentialing status, and administrative metrics for leadership review.
- Help track and manage office budgets, approve purchases, and reduce operational costs where appropriate.
- Serve as a backup for front desk operations during staff shortages or peak hours, including answering phones, scheduling, and greeting clients or patients.
- Ensure a professional, courteous, and responsive front desk experience aligned with company standards.
- Train front desk staff on customer service practices, system usage, and workflow efficiency.
- Oversee use and administration of practice management software, scheduling tools, and other office technologies.
- Troubleshoot system issues and coordinate with IT support or vendors for timely resolutions.
- Assist with onboarding staff onto software platforms and maintaining accurate user access permissions.
- Collaborate with executive leadership on special projects, office expansions, workflow optimization, and operational planning.
- Lead or participate in quality improvement initiatives, helping to drive measurable improvements in service delivery and internal operations.
- Maintain up-to-date knowledge of best practices in office management, credentialing, and administration.
- Proven experience (5+ years preferred) in office management or administrative leadership roles.
- Experience with credentialing and billing processespreferably in (healthcare/legal/other relevant field).
- Ability to assist with or oversee front desk duties as needed.
- Strong organizational and time management skills.
- Excellent interpersonal, verbal, and written communication skills.
- High level of discretion and professionalism.
- Proficient in office software (Microsoft Office, Google Workspace, and/or industry-specific tools).
- MBA or equivalent advanced degree strongly preferred.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Other
Job function
Job function
Administrative-
Industries
Hospitals and Health Care
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