Insight Global
Information Technology Support Specialist
Insight Global, Willoughby, Ohio, United States, 44094
2 days ago Be among the first 25 applicants
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Base pay range
$55,000.00/yr - $75,000.00/yr JOB DESCRIPTION The IT Technician provides front-line technical support to credit union staff, ensuring efficient operation of hardware, software, and core systems. This position is key in supporting branch and back-office technology, maintaining system documentation, and ensuring prompt resolution of IT-related issues in accordance with internal policies and service standards. Major Duties and Responsibilities: 35% Act as the first point of contact for technical issues submitted via phone, email, or ticketing system. Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals. 20% Support and troubleshoot credit union-specific applications such as Symitar, Synergy, FICS, and other financial platforms. Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration. 20% Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions. Maintain and update internal IT documentation, including system configurations, procedures, known issues, troubleshooting steps, and asset records. 10% Troubleshoot basic network issues (e.g., LAN, Wi-Fi, VPN connectivity). Maintain IT hardware inventory, coordinate asset deployment and recovery. Collaborate with vendors and escalate issues as needed. 10% Participate in IT projects and contribute to the implementation of new systems and upgrades. Educate employees on new tools, best practices, and IT policies. REQUIRED SKILLS AND EXPERIENCE 1-3 years of experience in an IT support/help desk role, ideally within a financial institution or credit union. Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience. Proficient in Microsoft 365, Windows 10/11, Active Directory, and remote support tools. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Banking Referrals increase your chances of interviewing at Insight Global by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Information Technology Support Specialist jobs in
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$55,000.00/yr - $75,000.00/yr JOB DESCRIPTION The IT Technician provides front-line technical support to credit union staff, ensuring efficient operation of hardware, software, and core systems. This position is key in supporting branch and back-office technology, maintaining system documentation, and ensuring prompt resolution of IT-related issues in accordance with internal policies and service standards. Major Duties and Responsibilities: 35% Act as the first point of contact for technical issues submitted via phone, email, or ticketing system. Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals. 20% Support and troubleshoot credit union-specific applications such as Symitar, Synergy, FICS, and other financial platforms. Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration. 20% Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions. Maintain and update internal IT documentation, including system configurations, procedures, known issues, troubleshooting steps, and asset records. 10% Troubleshoot basic network issues (e.g., LAN, Wi-Fi, VPN connectivity). Maintain IT hardware inventory, coordinate asset deployment and recovery. Collaborate with vendors and escalate issues as needed. 10% Participate in IT projects and contribute to the implementation of new systems and upgrades. Educate employees on new tools, best practices, and IT policies. REQUIRED SKILLS AND EXPERIENCE 1-3 years of experience in an IT support/help desk role, ideally within a financial institution or credit union. Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience. Proficient in Microsoft 365, Windows 10/11, Active Directory, and remote support tools. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Banking Referrals increase your chances of interviewing at Insight Global by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Information Technology Support Specialist jobs in
Willoughby, OH . Greater Cleveland $55,000.00-$75,000.00 1 week ago Cleveland, OH $60,000.00-$70,000.00 1 week ago On-Call IT Technician - PC, Mac & Desktop Support Cleveland-Elyria, OH
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Field Service Technician (Printers/Scanners)
Cleveland, OH $47,000.00-$60,000.00 2 days ago Cleveland, OH $100,000.00-$110,000.00 2 weeks ago Clinical Application Support Specialist II- NM
Brooklyn, OH $55,000.00-$70,000.00 5 days ago Beachwood, OH $48,426.00-$60,532.00 2 weeks ago Beachwood, OH $48,426.00-$60,532.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr