Ohio Staffing
Help Desk Analyst
We are looking for a skilled Help Desk Analyst to join our team on a contract basis. In this role, you will be responsible for remotely managing and maintaining computer systems, software, and Windows updates to ensure devices remain secure and operational. This position is based in Solon, Ohio, and requires a proactive individual who can troubleshoot issues effectively and provide comprehensive IT support. Responsibilities: Perform scheduled updates for Windows operating systems, software applications, and computer systems remotely. Monitor the status of updates and ensure successful installations across organizational devices. Diagnose and resolve technical issues related to update failures or system errors. Collaborate with end users to minimize disruptions during maintenance activities. Maintain detailed documentation of updates, patches, and system changes in accordance with company standards. Adhere to IT policies and security protocols while managing system updates. Provide prompt support for IT-related issues and escalate complex problems to senior staff when necessary. Utilize tools like Active Directory and service desk ticketing systems to manage tasks efficiently. Implement basic troubleshooting techniques to address user concerns. Ensure all devices meet compliance standards for security and functionality. Requirements: Proven experience in IT support, preferably in a remote environment. Strong understanding of Windows 10 operating systems and software deployment processes. Proficiency in tools such as Active Directory and service desk ticketing systems. Excellent problem-solving skills and the ability to work independently. Effective communication skills to interact with team members and end users. Familiarity with basic troubleshooting techniques for hardware and software. Detail-oriented with an ability to manage multiple tasks simultaneously. Preferred certifications include CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.
We are looking for a skilled Help Desk Analyst to join our team on a contract basis. In this role, you will be responsible for remotely managing and maintaining computer systems, software, and Windows updates to ensure devices remain secure and operational. This position is based in Solon, Ohio, and requires a proactive individual who can troubleshoot issues effectively and provide comprehensive IT support. Responsibilities: Perform scheduled updates for Windows operating systems, software applications, and computer systems remotely. Monitor the status of updates and ensure successful installations across organizational devices. Diagnose and resolve technical issues related to update failures or system errors. Collaborate with end users to minimize disruptions during maintenance activities. Maintain detailed documentation of updates, patches, and system changes in accordance with company standards. Adhere to IT policies and security protocols while managing system updates. Provide prompt support for IT-related issues and escalate complex problems to senior staff when necessary. Utilize tools like Active Directory and service desk ticketing systems to manage tasks efficiently. Implement basic troubleshooting techniques to address user concerns. Ensure all devices meet compliance standards for security and functionality. Requirements: Proven experience in IT support, preferably in a remote environment. Strong understanding of Windows 10 operating systems and software deployment processes. Proficiency in tools such as Active Directory and service desk ticketing systems. Excellent problem-solving skills and the ability to work independently. Effective communication skills to interact with team members and end users. Familiarity with basic troubleshooting techniques for hardware and software. Detail-oriented with an ability to manage multiple tasks simultaneously. Preferred certifications include CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.