The Adecco Group
Inside Sales Executive/Customer Support
Please ensure you read the below overview and requirements for this employment opportunity completely.
Location:
Hybrid – Work from Home & Worcester, MA Office Salary- $38,500-$49,000 plus bonuses
Overview: We are seeking a detail-oriented and customer-focused
Inside Sales Executive
to support our customers. This role is responsible for managing day-to-day customer service activities, including order processing, quoting, inventory coordination, and ensuring a high level of service and on-time delivery.
Key Responsibilities: Process customer and vendor transactions efficiently, including orders, quotes, and returns Investigate and resolve customer invoicing issues Import and manage customer demand forecasts in the Epicor P21 system; support automated purchasing and inventory monitoring Communicate product demand changes to the Purchasing team Reconcile customer performance metrics with internal reports Support and manage customer-dedicated inventory programs Maintain accurate customer profiles, including shipping instructions, item setups, and contact records Participate in key account meetings and vendor-related training as needed Serve as a first point of contact for overflow inbound calls, routing appropriately Perform various customer service and administrative support tasks Present a professional and helpful image to customers, vendors, and internal teams Stay current on product knowledge and customer trends by attending internal meetings and reading industry materials Collaborate with internal teams to meet service goals and manage time effectively
Required Qualifications: Associate’s degree required Minimum 3 years of experience in a customer service or inside sales role Strong verbal and written communication skills Exceptional customer service and problem-solving abilities Detail-oriented and comfortable in a fast-paced environment Proficient in basic math (rate, ratio, etc.) and data entry Able to manage multiple priorities and adapt to shifting demands Team-oriented and comfortable working across departments Professional, organized, and dependable
Preferred Qualifications: Experience with Epicor P21 or similar ERP systems Familiarity with logistics, shipping, and warehouse operations Background in wholesale distribution or product-based industries
For immediate consideration please send a copy of your updated resume to our recruiter Kristi at Kristi.keally@adeccona.com. Please note that only qualifed candidates will be contacted.
Please ensure you read the below overview and requirements for this employment opportunity completely.
Location:
Hybrid – Work from Home & Worcester, MA Office Salary- $38,500-$49,000 plus bonuses
Overview: We are seeking a detail-oriented and customer-focused
Inside Sales Executive
to support our customers. This role is responsible for managing day-to-day customer service activities, including order processing, quoting, inventory coordination, and ensuring a high level of service and on-time delivery.
Key Responsibilities: Process customer and vendor transactions efficiently, including orders, quotes, and returns Investigate and resolve customer invoicing issues Import and manage customer demand forecasts in the Epicor P21 system; support automated purchasing and inventory monitoring Communicate product demand changes to the Purchasing team Reconcile customer performance metrics with internal reports Support and manage customer-dedicated inventory programs Maintain accurate customer profiles, including shipping instructions, item setups, and contact records Participate in key account meetings and vendor-related training as needed Serve as a first point of contact for overflow inbound calls, routing appropriately Perform various customer service and administrative support tasks Present a professional and helpful image to customers, vendors, and internal teams Stay current on product knowledge and customer trends by attending internal meetings and reading industry materials Collaborate with internal teams to meet service goals and manage time effectively
Required Qualifications: Associate’s degree required Minimum 3 years of experience in a customer service or inside sales role Strong verbal and written communication skills Exceptional customer service and problem-solving abilities Detail-oriented and comfortable in a fast-paced environment Proficient in basic math (rate, ratio, etc.) and data entry Able to manage multiple priorities and adapt to shifting demands Team-oriented and comfortable working across departments Professional, organized, and dependable
Preferred Qualifications: Experience with Epicor P21 or similar ERP systems Familiarity with logistics, shipping, and warehouse operations Background in wholesale distribution or product-based industries
For immediate consideration please send a copy of your updated resume to our recruiter Kristi at Kristi.keally@adeccona.com. Please note that only qualifed candidates will be contacted.