Edward Jones
Are you a natural relationship builder, a skilled problem solver, or a keen critical thinker? If so, we want you on our team!
At Edward Jones, we refer to our field associates as branch teams. Most teams consist of two or three members, and as a Client Support Specialist, you will play a critical role alongside the financial advisor. You will be the first voice clients hear when they call and the first face they see when they visit our office. Your primary responsibility is to understand your clients deeply so that you can anticipate their needs and concerns, allowing you and your financial advisor to help them achieve their financial aspirations.
Position Overview
Position Schedule:
Full-Time Branch Address: 4001 Geist Road Suite 13, Fairbanks, AK This job posting will remain open for 30 days from 28-Jul-2025, although it may close early due to high applicant volume. If you're seeking a fulfilling career,
the Client Support Specialist (CSS) role may be your ideal opportunity. Our CSSs collaborate with financial advisors to assist clients in achieving their long-term financial goals. The role primarily focuses on providing essential administrative and operational support to the financial advisor or a team of financial advisors. We're proud to serve over nine million clients, and our CSSs are valuable members of the client support team. Your unique experiences and skills will contribute to our success. Key Responsibilities: Deliver exceptional client service, making our clients feel understood and informed. Participate in the annual business planning process to help develop effective strategies for the upcoming year. Actively listen for signs in clients' lives that may indicate a need for additional services. Drive marketing initiatives by planning and executing events. Support and Training: Comprehensive 6-month training with mentorship from an experienced peer. A robust support network extending from your branch to our regional and home offices. Work independently with the backing of thousands of team members. Expect a Culture of: Continuous improvement and professional development, respecting individual contributions. An inclusive work environment where diverse viewpoints drive success. A rewards program that acknowledges individual efforts, promoting your wealth and well-being. Full-time Associates enjoy a comprehensive benefits package, including medical, dental, vision, short- and long-term disability, life insurance, a 401k retirement plan, paid holidays, vacation days, sick time, personal days, and volunteerism days. Bonus and profit-sharing opportunities are also available. Compensation: Edward Jones adopts a human-centered approach for impactful partnerships, emphasizing client, colleague, and community betterment. As a privately held firm, we share success with our associates through various compensation programs, including discretionary bonuses based on branch performance and individual contributions. The hiring minimum is $26.10 per hour, while the maximum is $27.74. Merit-based salary increases are available as you advance in the role. Essential Skills: Analytical Thinking Attention to Detail Adaptability Strong Conversational Skills Proficiency in Digital Tools Team Collaboration Role Requirements: Client Service:
Deliver outstanding service through calls, emails, and face-to-face interactions, resolving client issues and ensuring a positive experience. Account Management:
Learn the financial services industry, handling account openings, transfers, and processing transactions as directed by the financial advisor. Administrative Support:
Independently manage administrative tasks, scheduling, preparing client meeting materials, and supporting marketing activities, while optimizing branch processes. Technology Skills:
Strong computer literacy and a willingness to adopt new technologies and software, including MoneyGuide, Salesforce, and Microsoft Office. Join Us: Edward Jones values each associate's contribution to the firm. We aim to create a workplace where everyone feels respected, heard, and supported, making it a great place to start or grow your career. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information, or any other legally protected status.
Full-Time Branch Address: 4001 Geist Road Suite 13, Fairbanks, AK This job posting will remain open for 30 days from 28-Jul-2025, although it may close early due to high applicant volume. If you're seeking a fulfilling career,
the Client Support Specialist (CSS) role may be your ideal opportunity. Our CSSs collaborate with financial advisors to assist clients in achieving their long-term financial goals. The role primarily focuses on providing essential administrative and operational support to the financial advisor or a team of financial advisors. We're proud to serve over nine million clients, and our CSSs are valuable members of the client support team. Your unique experiences and skills will contribute to our success. Key Responsibilities: Deliver exceptional client service, making our clients feel understood and informed. Participate in the annual business planning process to help develop effective strategies for the upcoming year. Actively listen for signs in clients' lives that may indicate a need for additional services. Drive marketing initiatives by planning and executing events. Support and Training: Comprehensive 6-month training with mentorship from an experienced peer. A robust support network extending from your branch to our regional and home offices. Work independently with the backing of thousands of team members. Expect a Culture of: Continuous improvement and professional development, respecting individual contributions. An inclusive work environment where diverse viewpoints drive success. A rewards program that acknowledges individual efforts, promoting your wealth and well-being. Full-time Associates enjoy a comprehensive benefits package, including medical, dental, vision, short- and long-term disability, life insurance, a 401k retirement plan, paid holidays, vacation days, sick time, personal days, and volunteerism days. Bonus and profit-sharing opportunities are also available. Compensation: Edward Jones adopts a human-centered approach for impactful partnerships, emphasizing client, colleague, and community betterment. As a privately held firm, we share success with our associates through various compensation programs, including discretionary bonuses based on branch performance and individual contributions. The hiring minimum is $26.10 per hour, while the maximum is $27.74. Merit-based salary increases are available as you advance in the role. Essential Skills: Analytical Thinking Attention to Detail Adaptability Strong Conversational Skills Proficiency in Digital Tools Team Collaboration Role Requirements: Client Service:
Deliver outstanding service through calls, emails, and face-to-face interactions, resolving client issues and ensuring a positive experience. Account Management:
Learn the financial services industry, handling account openings, transfers, and processing transactions as directed by the financial advisor. Administrative Support:
Independently manage administrative tasks, scheduling, preparing client meeting materials, and supporting marketing activities, while optimizing branch processes. Technology Skills:
Strong computer literacy and a willingness to adopt new technologies and software, including MoneyGuide, Salesforce, and Microsoft Office. Join Us: Edward Jones values each associate's contribution to the firm. We aim to create a workplace where everyone feels respected, heard, and supported, making it a great place to start or grow your career. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information, or any other legally protected status.