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VARITE INC

IT Support Associate (Benchtop Systems)

VARITE INC, Boston, Massachusetts, us, 02298

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$56.00/hr - $56.00/hr Direct message the job poster from VARITE INC Lead Executive Recruiter | Hands-on Internet recruitment, HR policies | I will find you the best Job

VARITE

is looking for a qualified IT Support Associate (Benchtop Systems) for one of its clients located in Boston, MA

(Onsite 5 days a week). WHAT THE CLIENT DOES? A leading global IT services, consulting, and business solutions organization, delivering innovative technology solutions and digital transformation services to clients across multiple industries worldwide. WHAT WE DO? Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services. HERE'S WHAT YOU’LL DO: Provide

first-line technical support

for benchtop computing systems, peripherals, and related hardware/software. Install, configure, and maintain desktop and benchtop systems according to company standards. Troubleshoot and resolve

hardware, software, and connectivity issues

in a timely manner. Assist with

system upgrades, patches, and updates . Perform preventive maintenance to ensure optimal performance and longevity of systems. Maintain accurate

asset inventory records

for benchtop equipment. Document incidents, resolutions, and support processes in the IT ticketing system. Collaborate with IT teams to escalate and resolve complex issues. Provide

user training

on proper use of systems, applications, and security protocols. Ensure compliance with

IT security policies and procedures . WHAT YOU’LL NEED TO WIN: Bachelor’s degree in

Information Technology, Computer Science, or related field

(or equivalent work experience). 1–3 years of experience in

IT support

or end-user computing environments. Strong knowledge of

desktop/benchtop hardware, operating systems (Windows, macOS), and common office software . Familiarity with

network troubleshooting (LAN, WAN, Wi-Fi) . Experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk). Excellent problem-solving skills with a

customer-first mindset . Strong communication skills, both verbal and written. Nice to haves: Experience in a

corporate or enterprise IT environment . Knowledge of

remote support tools

and imaging/cloning software. Understanding of

ITIL processes . CompTIA A+, Microsoft, or equivalent IT certifications. If this opportunity interests you, please respond by clicking on Easy Apply. Know someone who would be perfect for this role? Refer them to us and if they are hired, you could be eligible for our employee referral bonus! Help us grow our team with top talent from your network. VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status Seniority level

Seniority level Associate Employment type

Employment type Contract Job function

Job function Information Technology Industries IT System Operations and Maintenance, IT System Installation and Disposal, and Information Technology & Services Referrals increase your chances of interviewing at VARITE INC by 2x Sign in to set job alerts for “Information Technology Associate” roles.

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