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Job Summary:
Oliver James is seeking a highly professional IT Support Specialist to provide executive-level, 'white-glove' technical support to end users. This role requires exceptional technical expertise and outstanding customer service skills to ensure seamless operation of devices and applications for C-suite and senior leadership.
Responsibilities:
• Deliver personalized, high-touch technical support to C-suite and senior leadership.
• Troubleshoot and resolve hardware, software, network, and mobile device issues quickly and discreetly.
• Proactively monitor systems and anticipate potential issues to prevent downtime.
• Support video conferencing, presentations, and virtual meeting technology for critical business engagements.
• Manage and configure devices including laptops, tablets, smartphones, and collaboration tools.
• Coordinate with internal IT teams and external vendors to resolve escalated issues promptly.
• Maintain strict confidentiality and handle sensitive information with discretion.
Qualifications:
Required:
• 5+ years in IT support roles, with at least 2 years supporting senior executives.
• Strong knowledge of Windows, macOS, Microsoft 365, and common collaboration platforms (Zoom, Teams, etc.).
• Experience supporting mobile devices (iOS and Android) and remote connectivity solutions (VPN, MFA).
• Exceptional communication and interpersonal skills, with the ability to work calmly under pressure.
• Impeccable professionalism, reliability, and discretion.
• Ability to work flexible hours and occasionally provide support outside of standard business hours.
Company:
At Oliver James, we deliver flexible hiring solutions tailored to your business needs across financial services, professional services, commerce & industry. Founded in 2002, the company is headquartered in London, England, GBR, with a team of 501-1000 employees. The company is currently Late Stage.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Contract
Job function
Industries
Software Development
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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