Chapman University
Posting Details
Student Title Classification Information
Quick Link https://chapman.peopleadmin.com/postings/37817
Job Number SE140024
Position Information
Department or Unit Name Event Operations
Position Headcount 10
Position Title Student Ticketing Support
Academic Year Academic Year 2025-2026
Term or Semester All Academic Year
Is this Role for an Undergrad or Grad Student? Grad and Undergrad
Anticipated Pay Range $16.50 - $16.50
Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done? Orange
Approved Supervisor Kevin Hargrave
Supervisor Email kehargrave@chapman.edu
Scheduling Please use dates within Chapman Academic Calendar (https://www.chapman.edu/academics/academic-calendar.aspx)
Desired Start Date 08/25/2025
Projected End Date 05/25/2026
Average number of hours per week Up to 19 Hrs
Position Summary Information
Job Description Summary
Assist with ticketing for events across the University. Duties include answering phones and selling tickets during regular ticketing office hours and at events, managing check-in or scanning tickets at events, and providing the highest level of customer service to all patrons, both internal and external.
Responsibilities
EVENT SUPPORT Assist with ticketing and scanning at free and paid events on-campus, and occasionally off-campus (transportation arranged).
- Help manage Pick Up Upon Arrival tickets and RSVP lists at events.
- Use scanners at events to validate tickets. Ensure all attendees have a valid ticket and send any invalid tickets back to the ticket office for further investigation. - Sell tickets. - Reprint tickets.
- Adhere to PCI compliance regulations for dealing with credit cards.
TICKETING OFFICE SUPPORT
Provide customer service support during regular Ticketing Services hours, Monday-Friday 9 a.m. - 4 p.m., to patrons who are purchasing in-person or over the phone.
- Clean up duplicates within the system on an ongoing basis.
- Format and clean up new accounts within the system on an ongoing basis.
- Assist with general office tasks.
PATRON INTERACTIONS:
- Complete their orders/ ticket exchanges.
- Help users with their online accounts.
- Answer questions about events, parking, and directions.
- Register their vehicle for free parking.
- Provide superb customer service to all patrons on campus including students, faculty, staff and external visitors. - Other duties as assigned.
Required Qualifications
- Ability to work frequent evenings and weekends.
- Technical skills to use enterprise systems and departmental tools, including ticketing system.
- Interpersonal skills to work with a diverse group of individuals, both inside and outside of the university.
- Ability to use tact and diplomacy and to maintain a high level of confidentiality.
- Ability to learn and interpret university policy and departmental processes.
- Ability to work effectively both as part of a team and independently.
Desired Qualifications
- Demonstrated customer service work experience. - Strong attention to detail.
- Strong communication skills, both written and oral.
Special Instructions to Applicants
Since this position requires money handling, a standard background check will be conducted.
Student Employment will conduct the background check on candidate(s) selected
Budget Information
Is Federal work-study required? With or Without FWS
Student Title Classification Information
Quick Link https://chapman.peopleadmin.com/postings/37817
Job Number SE140024
Position Information
Department or Unit Name Event Operations
Position Headcount 10
Position Title Student Ticketing Support
Academic Year Academic Year 2025-2026
Term or Semester All Academic Year
Is this Role for an Undergrad or Grad Student? Grad and Undergrad
Anticipated Pay Range $16.50 - $16.50
Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done? Orange
Approved Supervisor Kevin Hargrave
Supervisor Email kehargrave@chapman.edu
Scheduling Please use dates within Chapman Academic Calendar (https://www.chapman.edu/academics/academic-calendar.aspx)
Desired Start Date 08/25/2025
Projected End Date 05/25/2026
Average number of hours per week Up to 19 Hrs
Position Summary Information
Job Description Summary
Assist with ticketing for events across the University. Duties include answering phones and selling tickets during regular ticketing office hours and at events, managing check-in or scanning tickets at events, and providing the highest level of customer service to all patrons, both internal and external.
Responsibilities
EVENT SUPPORT Assist with ticketing and scanning at free and paid events on-campus, and occasionally off-campus (transportation arranged).
- Help manage Pick Up Upon Arrival tickets and RSVP lists at events.
- Use scanners at events to validate tickets. Ensure all attendees have a valid ticket and send any invalid tickets back to the ticket office for further investigation. - Sell tickets. - Reprint tickets.
- Adhere to PCI compliance regulations for dealing with credit cards.
TICKETING OFFICE SUPPORT
Provide customer service support during regular Ticketing Services hours, Monday-Friday 9 a.m. - 4 p.m., to patrons who are purchasing in-person or over the phone.
- Clean up duplicates within the system on an ongoing basis.
- Format and clean up new accounts within the system on an ongoing basis.
- Assist with general office tasks.
PATRON INTERACTIONS:
- Complete their orders/ ticket exchanges.
- Help users with their online accounts.
- Answer questions about events, parking, and directions.
- Register their vehicle for free parking.
- Provide superb customer service to all patrons on campus including students, faculty, staff and external visitors. - Other duties as assigned.
Required Qualifications
- Ability to work frequent evenings and weekends.
- Technical skills to use enterprise systems and departmental tools, including ticketing system.
- Interpersonal skills to work with a diverse group of individuals, both inside and outside of the university.
- Ability to use tact and diplomacy and to maintain a high level of confidentiality.
- Ability to learn and interpret university policy and departmental processes.
- Ability to work effectively both as part of a team and independently.
Desired Qualifications
- Demonstrated customer service work experience. - Strong attention to detail.
- Strong communication skills, both written and oral.
Special Instructions to Applicants
Since this position requires money handling, a standard background check will be conducted.
Student Employment will conduct the background check on candidate(s) selected
Budget Information
Is Federal work-study required? With or Without FWS