This on-site position is located in our Juneau Headquarters Office, in the State Office Building, in beautiful downtown Juneau, Alaska. This position is not eligible for telework. Not sure of who we are or what we do? Please visit our website at
Take the Next Step in Your Career as an Office Assistant 3 with Our Customer Service Team!
In this role, you'll thrive in customer service by supporting the Customer Service Supervisor, Accounting Technicians and our Office Assistant, in daily operations and ensuring everything runs smoothly.
With a strong emphasis on precision, excellence, and initiative, you'll manage borrower records, maintain clear communication, and assist in creating professional loan applications and informational materials. You'll also play a key role in modernizing internal records through digitization and contribute to the coordination of team projects.
As the friendly and reliable face of our Customer Service section, you'll provide exceptional, customer-focused service to current and prospective borrowers, whether in person or telephonically, directing to them to the appropriate person within the various sections in our division.
This is your chance to combine your office skills, aptitudes and abilities with the vision and direction that Division of Investments has in the true meaningful opportunity to empower Alaskans and strengthen the states economy. Step into this impactful role and make a lasting difference!Our organization, mission and culture:
The Division of Investments administers and services several state loan programs, across various industries. These programs promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector, thus ensuring Alaska is open for business. You will occupy a pivotal role within the Customer Service team, ensuring that projects are coordinated between internal customers and financial records are maintained in the pursuit of the departments mission.
The benefits of joining our team:
Working within the division's Customer Service team will provide a significant boost to your resume, as you become immersed in document creation, payment processing and daily interactions with the great people of Alaska.
The division has a strong history of advancing internal employees, whether it be via task empowerment or promotion. Above all, there is the great satisfaction of working within a positive team environment which directly impacts the economic well-being of Alaska.
The working environment you can expect:
The Division of Investments is located on the 9th floor of the State Office Building in beautiful downtown Juneau, Alaska. The office features an open floor plan with splendid views of Gastineau Channel and the surrounding mountain ranges. Within the office itself, you'll be surrounded by friendly and helpful team members who want you to succeed alongside the division.
To excel in this role, the ideal candidate will demonstrate the following key competencies:
Attention to Detail: Approaches work with thoroughness and diligence, ensuring all details are managed with precision.
Computer Skills: Proficiently navigates computers, software applications, databases, and automated systems to accomplish tasks efficiently and effectively.
Problem Solving: Analyzes issues, assesses the accuracy and relevance of information, exercises sound judgment, and develops practical solutions and recommendations.
Stress Tolerance: Maintains composure and effectiveness in high-pressure situations, including tight deadlines, challenging individuals, and emergencies.
Customer Service: Delivers courteous, professional, and timely service, providing accurate and valuable information to both internal and external customers.
Special Notice: This position requires providing backup support to the Office Assistant 1 role, which involves driving a division-provided vehicle daily. Applicants must possess a valid drivers license and be willing and able to drive regularly to succeed in this position.
This role offers a chance to leverage your skills in a fast-paced, impactful environment while delivering excellent service and solutions. Are you ready to step into this rewarding opportunity?Due to the recent recruitment hiring freeze, only positions necessary to protect the health and safety of Alaskans and that meet essential State responsibilities will be filled.
High school diploma or the equivalent.AND
One year of experience that includes clerical tasks such as performing reception duties, answering routine questions on services or products, retrieving information from electronic or hard copy files, recording expenditures and receipts, or typing routine correspondence.
Substitution:
Education from an accredited college may substitute for six months of the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocational education equal one month of experience).
Special Note:
High school diploma equivalent means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.
Some positions in this class may require skill in typing. Recruitment and selection may include this requirement.
At time of interview applicant(s) are requested to submit:
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Three (3) most recent evaluations if available, or three (3) professional letters of recommendation; and
A list of 3 current professional references, two (2) of which have held supervisory authority over you, with current daytime phone numbers and current email address.
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email,please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at .
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
WO RKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to .
For applicant password assistance please visit: For specific information in reference to the position please contact the hiring manager at:
Name: Collin Ludeman, Customer Service Supervisor
Phone: (907) 465-2510
Fax: (907) 465-2103
Email:
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