Dynamic Campus
Technical Support Specialist II | Marywood University | Scranton, PA
At our partner institution at Marywood University
The Technical Support Specialist II plays a pivotal role in supporting Marywood University's mission by helping faculty, staff, and students use information technology effectively for teaching, learning, administration, and research. This position provides advanced (Tier 2) support, handling escalations from first-line support and resolving complex technical issues across campus.
Working both independently and as part of a collaborative IT team, the Specialist will manage a variety of technical systems, assist in planning technology upgrades, and ensure the campus community has reliable, secure, and efficient technology resources.
Hours of operation are Monday-Friday, 8:00 am - 4:00 pm. Hours may vary.
Responsibilities: Serve as an escalation point for complex IT issues from first-line support or junior engineers. Analyze, troubleshoot, and resolve issues with hardware, software, networks, accounts, and AV systems in offices, classrooms, labs, and event spaces. Support both Windows and macOS environments, as well as mobile devices and accessories. Address and document IT service requests from the campus community using ITSM tools. Discover and address recurring support trends to improve service delivery. Perform routine configuration, maintenance, setup, and moves for hardware, software, and peripheral systems. Assist with network connectivity troubleshooting in collaboration with the Infrastructure team. Support software rollouts, updates, and system migrations. Research and implement hardware/software upgrades and improvements. Contribute to the development and execution of the technology capital plan with IT colleagues and administration. Provide, configure, and operate technology for academic and campus events. Support classroom and AV equipment such as projectors, microphones, sound systems, cameras, document cameras, and multimedia carts. Create, update, and maintain technical documentation for students, staff, and IT colleagues. Train and mentor junior Technical Support Specialists and student workers. Maintain accurate inventory records for hardware and software assets. Maintain a strong service ethic, proactively identifying opportunities to improve IT services. Work closely with colleagues across IT to ensure a cohesive and effective support experience. Perform other related duties to support the overall mission of the IT department, including answering helpdesk calls and providing in-person support for faculty, staff, and students. Education & Experience
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent combination of education and relevant experience). 2-5 years of experience in IT support, systems administration, or service desk roles. Demonstrated success in resolving escalations and complex technical issues. Technical Skills
Strong understanding of networks, system permissions, and device policies. Knowledge of Windows and macOS environments, Microsoft Office, networking, and cabling. Proficiency with Active Directory, Office 365, Google Mail, and ITSM platforms. Skilled in hardware/software troubleshooting, system imaging, and configuration. Experience with Microsoft SCCM, Ninja, or similar management tools preferred. Requirements:
Excellent communication, prioritization, and problem-solving skills. Proven interpersonal skills and leadership ability to guide and mentor others. Strong technical research abilities and attention to detail. Ability to work independently with minimal supervision in a fast-paced environment. Willingness to work flexible hours, including evenings and weekends if required. Must be able to lift 50 lbs. as needed to move equipment across the campus environment Must be able to sit for long periods at a time and or stand for long periods at a time Must be able to crawl under desk for any technology need Adhere to Dynamic Campus Core Values Dynamic Campus Core Values
Be a Servant Leader Be a Team Player Be Accountable Act with the highest integrity Provide excellent customer service Find solutions, not problems
Dynamic Campus is an Equal Employment Opportunity (EEO) Employer: No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.
At our partner institution at Marywood University
The Technical Support Specialist II plays a pivotal role in supporting Marywood University's mission by helping faculty, staff, and students use information technology effectively for teaching, learning, administration, and research. This position provides advanced (Tier 2) support, handling escalations from first-line support and resolving complex technical issues across campus.
Working both independently and as part of a collaborative IT team, the Specialist will manage a variety of technical systems, assist in planning technology upgrades, and ensure the campus community has reliable, secure, and efficient technology resources.
Hours of operation are Monday-Friday, 8:00 am - 4:00 pm. Hours may vary.
Responsibilities: Serve as an escalation point for complex IT issues from first-line support or junior engineers. Analyze, troubleshoot, and resolve issues with hardware, software, networks, accounts, and AV systems in offices, classrooms, labs, and event spaces. Support both Windows and macOS environments, as well as mobile devices and accessories. Address and document IT service requests from the campus community using ITSM tools. Discover and address recurring support trends to improve service delivery. Perform routine configuration, maintenance, setup, and moves for hardware, software, and peripheral systems. Assist with network connectivity troubleshooting in collaboration with the Infrastructure team. Support software rollouts, updates, and system migrations. Research and implement hardware/software upgrades and improvements. Contribute to the development and execution of the technology capital plan with IT colleagues and administration. Provide, configure, and operate technology for academic and campus events. Support classroom and AV equipment such as projectors, microphones, sound systems, cameras, document cameras, and multimedia carts. Create, update, and maintain technical documentation for students, staff, and IT colleagues. Train and mentor junior Technical Support Specialists and student workers. Maintain accurate inventory records for hardware and software assets. Maintain a strong service ethic, proactively identifying opportunities to improve IT services. Work closely with colleagues across IT to ensure a cohesive and effective support experience. Perform other related duties to support the overall mission of the IT department, including answering helpdesk calls and providing in-person support for faculty, staff, and students. Education & Experience
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent combination of education and relevant experience). 2-5 years of experience in IT support, systems administration, or service desk roles. Demonstrated success in resolving escalations and complex technical issues. Technical Skills
Strong understanding of networks, system permissions, and device policies. Knowledge of Windows and macOS environments, Microsoft Office, networking, and cabling. Proficiency with Active Directory, Office 365, Google Mail, and ITSM platforms. Skilled in hardware/software troubleshooting, system imaging, and configuration. Experience with Microsoft SCCM, Ninja, or similar management tools preferred. Requirements:
Excellent communication, prioritization, and problem-solving skills. Proven interpersonal skills and leadership ability to guide and mentor others. Strong technical research abilities and attention to detail. Ability to work independently with minimal supervision in a fast-paced environment. Willingness to work flexible hours, including evenings and weekends if required. Must be able to lift 50 lbs. as needed to move equipment across the campus environment Must be able to sit for long periods at a time and or stand for long periods at a time Must be able to crawl under desk for any technology need Adhere to Dynamic Campus Core Values Dynamic Campus Core Values
Be a Servant Leader Be a Team Player Be Accountable Act with the highest integrity Provide excellent customer service Find solutions, not problems
Dynamic Campus is an Equal Employment Opportunity (EEO) Employer: No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.