Eltropy
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Director, Deal Desk Operations
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Eltropy Join to apply for the
Director, Deal Desk Operations
role at
Eltropy Get AI-powered advice on this job and more exclusive features. Role Overview
We are seeking an accomplished Director of DealDesk Operations to lead and scale our deal structuring, pricing strategy, and contract execution processes. This pivotal role will serve as a strategic partner to Sales, Customer Success, and Finance leadership, shaping commercial best practices and driving profitable revenue growth. The Director will be responsible for building a high-performing DealDesk function, optimizing the quote-to-cash process, and serving as the primary escalation point for complex, high-value customer engagements. Role Overview
We are seeking an accomplished Director of DealDesk Operations to lead and scale our deal structuring, pricing strategy, and contract execution processes. This pivotal role will serve as a strategic partner to Sales, Customer Success, and Finance leadership, shaping commercial best practices and driving profitable revenue growth. The Director will be responsible for building a high-performing DealDesk function, optimizing the quote-to-cash process, and serving as the primary escalation point for complex, high-value customer engagements.
Key Responsibilities
Strategic Leadership & Stakeholder Management:
Lead, mentor, and develop a team of DealDesk professionals, fostering a culture of operational excellence and continuous improvement. Collaborate closely with Sales, Finance, and Legal to define and enforce deal policies, pricing guidelines, and approval matrices. Act as the primary escalation point for non-standard deals, ensuring alignment with corporate strategy and financial objectives. Provide strategic guidance to Customer Success and Account Management teams on renewal pricing, upsell, and cross-sell opportunities; partner with Renewal AEs on key customer negotiations. Partner with senior leadership to inform go-to-market strategies, product bundling initiatives, and commercial terms optimization.
Deal & Pricing Operations
Oversee the end-to-end deal process, from approved quote through contract execution, ensuring speed, accuracy, and compliance. Engage directly with internal stakeholders and customers to clarify pricing, terms, and approval processes for complex transactions. Own pricing and discount analysis, delivering actionable insights to improve deal profitability and maintain pricing discipline.
Operational Excellence & Systems
Drive the implementation, adoption, and optimization of CPQ and related sales systems to streamline the quote-to-cash process. Identify process inefficiencies and implement scalable improvements across the sales cycle. Design and deliver training for Sales and CS teams on deal desk policies, processes, and best practices.
Data, Analytics & Reporting
Define and monitor KPIs for DealDesk performance, including: Average deal cycle time Discount levels and margin impact Renewal rates and upsell revenue Forecasting accuracy Build and maintain dashboards providing real-time insights for executive leadership. Present regular performance updates and recommendations to senior leadership.
Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Referrals increase your chances of interviewing at Eltropy by 2x Sign in to set job alerts for “Director of Operations” roles.
Director of Operations, Fulfillment & Logistics
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Mountain View, CA $249,000.00-$355,500.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Director, Deal Desk Operations
role at
Eltropy Join to apply for the
Director, Deal Desk Operations
role at
Eltropy Get AI-powered advice on this job and more exclusive features. Role Overview
We are seeking an accomplished Director of DealDesk Operations to lead and scale our deal structuring, pricing strategy, and contract execution processes. This pivotal role will serve as a strategic partner to Sales, Customer Success, and Finance leadership, shaping commercial best practices and driving profitable revenue growth. The Director will be responsible for building a high-performing DealDesk function, optimizing the quote-to-cash process, and serving as the primary escalation point for complex, high-value customer engagements. Role Overview
We are seeking an accomplished Director of DealDesk Operations to lead and scale our deal structuring, pricing strategy, and contract execution processes. This pivotal role will serve as a strategic partner to Sales, Customer Success, and Finance leadership, shaping commercial best practices and driving profitable revenue growth. The Director will be responsible for building a high-performing DealDesk function, optimizing the quote-to-cash process, and serving as the primary escalation point for complex, high-value customer engagements.
Key Responsibilities
Strategic Leadership & Stakeholder Management:
Lead, mentor, and develop a team of DealDesk professionals, fostering a culture of operational excellence and continuous improvement. Collaborate closely with Sales, Finance, and Legal to define and enforce deal policies, pricing guidelines, and approval matrices. Act as the primary escalation point for non-standard deals, ensuring alignment with corporate strategy and financial objectives. Provide strategic guidance to Customer Success and Account Management teams on renewal pricing, upsell, and cross-sell opportunities; partner with Renewal AEs on key customer negotiations. Partner with senior leadership to inform go-to-market strategies, product bundling initiatives, and commercial terms optimization.
Deal & Pricing Operations
Oversee the end-to-end deal process, from approved quote through contract execution, ensuring speed, accuracy, and compliance. Engage directly with internal stakeholders and customers to clarify pricing, terms, and approval processes for complex transactions. Own pricing and discount analysis, delivering actionable insights to improve deal profitability and maintain pricing discipline.
Operational Excellence & Systems
Drive the implementation, adoption, and optimization of CPQ and related sales systems to streamline the quote-to-cash process. Identify process inefficiencies and implement scalable improvements across the sales cycle. Design and deliver training for Sales and CS teams on deal desk policies, processes, and best practices.
Data, Analytics & Reporting
Define and monitor KPIs for DealDesk performance, including: Average deal cycle time Discount levels and margin impact Renewal rates and upsell revenue Forecasting accuracy Build and maintain dashboards providing real-time insights for executive leadership. Present regular performance updates and recommendations to senior leadership.
Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Referrals increase your chances of interviewing at Eltropy by 2x Sign in to set job alerts for “Director of Operations” roles.
Director of Operations, Fulfillment & Logistics
San Francisco Bay Area $150,000.00-$170,000.00 3 weeks ago San Jose, CA $198,000.00-$233,000.00 1 week ago San Mateo, CA $191,200.00-$274,850.00 1 day ago San Francisco Bay Area $100,000.00-$150,000.00 3 weeks ago Principal / Sr. Director, Services Strategy & Operations
Santa Clara, CA $192,000.00-$288,000.00 6 hours ago San Mateo, CA $217,000.00-$301,000.00 3 weeks ago San Jose, CA $137,500.00-$236,500.00 4 weeks ago Santa Clara, CA $150,000.00-$150,000.00 1 month ago Newark, CA $135,000.00-$225,000.00 2 weeks ago San Francisco Bay Area $125,600.00-$200,000.00 4 weeks ago San Jose, CA $170,000.00-$230,000.00 1 day ago Hayward, CA $165,000.00-$180,000.00 3 weeks ago Director, Strategy & Business Operations
San Mateo, CA $150,000.00-$250,000.00 2 days ago Field Operations Manager (Northern California)
San Jose, CA $100,000.00-$170,000.00 21 hours ago Field Operations Manager (Northern California)
San Francisco Bay Area $100,000.00-$170,000.00 21 hours ago Director of Operations, Intuit Creative Studio
Mountain View, CA $257,000.00-$347,500.00 2 days ago Mountain View, CA $221,298.00-$260,350.00 1 week ago Santa Clara, CA $182,400.00-$273,600.00 1 day ago Director, Global Storage and Distribution
San Jose, CA $191,390.00-$325,340.00 3 days ago Director of Operations, Intuit Creative Studio
Foster City, CA $180,000.00-$220,000.00 1 month ago San Mateo, CA $207,000.00-$297,000.00 3 weeks ago Director, Strategic Planning and Operations
Mountain View, CA $249,000.00-$355,500.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr