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Base pay range
$115,000.00/yr - $190,000.00/yr
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Job Description:
Insight Global is looking for a Director of Productivity & Labor to join one of our retail clients in the Charlotte, NC area. The Director of Productivity and Labor is responsible for developing and executing labor optimization strategies across all store locations and distribution. This leadership role focuses on improving store efficiency, managing labor costs, and driving productivity without compromising customer service or associate engagement. The position requires strong collaboration with Store Operations, HR, Finance, and Supply Chain teams. This role a full time, direct hire with our client and is 5 days onsite.
Must Haves:
- Bachelor’s degree in business administration, Retail Management, Industrial Engineering, or related field
- 8+ years of experience in grocery retail operations, workforce planning, or labor management.
- Deep understanding of grocery retail workflows, service standards, and customer expectations.
- Proficient in workforce management systems and data analytics tools.
- Strong leadership and communication skills with the ability to influence cross-functional teams.
- Proven track record of improving labor efficiency and driving operational performance at scale.
- Proven ability to lead cross-functional teams and implement large-scale change.
- Excellent communication, leadership, and project management skills.
Day to Day:
- Lead labor planning and productivity initiatives for retail store operations, including front-end, center store, perishable departments, and backroom processes.
- Develop and refine labor standards by store format, department, and seasonality using time studies, transaction data, and volume drivers.
- Implement workforce management systems and scheduling tools to improve forecasting accuracy and schedule adherence.
- Analyze store labor performance and KPIs to identify opportunities for improved efficiency and service levels.
- Partner with operations and merchandising teams to streamline in-store processes such as stocking, product rotation, inventory control, and shrink reduction.
- Drive continuous improvement using Lean Retail or Six Sigma practices to reduce non-value-added activities.
- Monitor compliance with labor budgets, productivity goals, and local labor laws across all locations.
- Support change management initiatives related to new technologies, layouts, or process redesigns.
- Train and coach district and store leadership on labor utilization strategies, tools, and best practices.
- Develop and maintain labor standards and productivity metrics across departments and locations.
- Lead initiatives to improve operational efficiency, reduce labor costs, and enhance performance without compromising quality or service.
- Analyze workforce data to identify trends, inefficiencies, and opportunities for improvement.
- Partner with HR and Operations teams to plan staffing needs and workforce models.
- Oversee labor forecasting, scheduling optimization, and capacity planning.
- Design and implement productivity measurement systems and dashboards.
- Provide strategic input to senior leadership on labor management and operational performance.
- Mentor and develop team members involved in productivity and labor planning.
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Industries
Staffing and Recruiting and Retail
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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