Alphabe Insight Inc
Customer Service Assistant
Alphabe Insight Inc, Los Angeles, California, United States, 90079
Company Description
About Us At Messa Sync, we empower businesses by bridging innovation with real-world solutions. Based in Los Angeles, CA, we specialize in business strategy, operations, and client success. Our team thrives on creating meaningful partnerships with clients and fostering long-term growth for both parties. We're driven by a commitment to professionalism, performance, and results.
Job Description
Job Description
We are currently seeking a professional and detail-oriented
Customer Service Assistant
to join our team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless service experience. You'll collaborate closely with internal teams to maintain high standards of client satisfaction.
Key Responsibilities Respond to customer inquiries via phone and email in a timely and professional manner Provide accurate information about products, services, and policies Resolve customer complaints and follow up to ensure satisfaction Maintain detailed records of customer interactions and transactions Assist in order processing, scheduling, and account updates Work collaboratively with other departments to ensure service efficiency Support administrative duties and contribute to continuous process improvement Qualifications
Qualifications
High school diploma or equivalent; Associate's or Bachelor's degree preferred Minimum 1 year of experience in customer service or related administrative role Strong verbal and written communication skills Excellent problem-solving abilities and attention to detail Proficiency with office software (Microsoft Office, Google Workspace, CRM systems) Ability to multitask and prioritize tasks effectively Professional demeanor and commitment to providing quality service Additional Information
Benefits
Competitive annual salary ($52,000 - $56,000) Opportunities for career advancement and professional development Supportive, team-oriented work environment Comprehensive training and onboarding process Paid time off and company-observed holidays Health and wellness program options
About Us At Messa Sync, we empower businesses by bridging innovation with real-world solutions. Based in Los Angeles, CA, we specialize in business strategy, operations, and client success. Our team thrives on creating meaningful partnerships with clients and fostering long-term growth for both parties. We're driven by a commitment to professionalism, performance, and results.
Job Description
Job Description
We are currently seeking a professional and detail-oriented
Customer Service Assistant
to join our team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless service experience. You'll collaborate closely with internal teams to maintain high standards of client satisfaction.
Key Responsibilities Respond to customer inquiries via phone and email in a timely and professional manner Provide accurate information about products, services, and policies Resolve customer complaints and follow up to ensure satisfaction Maintain detailed records of customer interactions and transactions Assist in order processing, scheduling, and account updates Work collaboratively with other departments to ensure service efficiency Support administrative duties and contribute to continuous process improvement Qualifications
Qualifications
High school diploma or equivalent; Associate's or Bachelor's degree preferred Minimum 1 year of experience in customer service or related administrative role Strong verbal and written communication skills Excellent problem-solving abilities and attention to detail Proficiency with office software (Microsoft Office, Google Workspace, CRM systems) Ability to multitask and prioritize tasks effectively Professional demeanor and commitment to providing quality service Additional Information
Benefits
Competitive annual salary ($52,000 - $56,000) Opportunities for career advancement and professional development Supportive, team-oriented work environment Comprehensive training and onboarding process Paid time off and company-observed holidays Health and wellness program options