Total Wine & More
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Lead, Digital Operations
role at
Total Wine & More 1 day ago Be among the first 25 applicants Join to apply for the
Lead, Digital Operations
role at
Total Wine & More This range is provided by Total Wine & More. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$84,600.00/yr - $141,200.00/yr About The Role
Total Wine & More is seeking a
Lead, Digital Operations
to join our Digital Store Operations team in Bethesda, MD. In this role, you will support the daily operations of Wholesale and Fleet programs, focusing on process execution, fleet management, billing accuracy, and cross-functional collaboration. You will help ensure operational excellence in hybrid delivery, wholesale fulfillment, and fleet operations while contributing to projects that expand and improve digital and wholesale capabilities. You will report to the Director, Digital Operations..
You will
Execute day-to-day operational tasks for Wholesale and Fleet Operations, including vehicle dispatching, telematics monitoring, delivery equipment tracking, and maintenance coordination Partner with Accounting to reconcile billing, monitor financial accuracy, and resolve discrepancies in a timely manner Support the development and documentation of operating procedures, ensuring compliance and consistency across stores and field teams Draft and distribute communications that provide clear guidance to stores on operational updates, policies, and procedures Assist in creating training resources, guides, and reference tools to support store and field adoption of new processes Collaborate cross-functionally with Store Operations, Supply Chain, and Merchandising to identify and resolve operational challenges Monitor data related to fleet utilization, delivery performance, and wholesale activity; prepare reports and recommend improvements Provide feedback to leadership on opportunities to enhance efficiency, customer experience, and sustainability within wholesale and fleet operations
You will come with
Bachelor's Degree preferred or equivalent years of experience 3-6 years of experience in retail operations, business analysis, or fleet/wholesale support; prior experience at Total Wine & More is a plus Strong organizational skills with the ability to manage multiple priorities and meet deadlines Analytical mindset with proficiency in Excel (PivotTables, formulas) and familiarity with databases or SQL a plus Excellent written and verbal communication skills with the ability to collaborate effectively across departments Strong problem-solving skills with the ability to translate data and feedback into actionable improvements Familiarity with project management practices and tools a plus Flexibility to support occasional nights, weekends, or holidays as business needs require
We offer
Paid Time Off (PTO) Generous store discounts Health care plans (medical, prescription, dental, vision) 401(k), HSA, FSA, Pre-tax commuter benefits Disability & life insurance coverage Paid parental leave Pet insurance Critical illness and accident insurance Discounted home and auto insurance College tuition assistance Career development & product training Consumer classes & More!
Grow with us
Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at https://careers.totalwine.com/!
Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience.
Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
Pay Range:
$84,600.00 - $141,200.00 USD Annual Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Design, Art/Creative, and Information Technology Industries Retail Referrals increase your chances of interviewing at Total Wine & More by 2x Sign in to set job alerts for “Digital Specialist” roles.
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Lead, Digital Operations
role at
Total Wine & More 1 day ago Be among the first 25 applicants Join to apply for the
Lead, Digital Operations
role at
Total Wine & More This range is provided by Total Wine & More. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$84,600.00/yr - $141,200.00/yr About The Role
Total Wine & More is seeking a
Lead, Digital Operations
to join our Digital Store Operations team in Bethesda, MD. In this role, you will support the daily operations of Wholesale and Fleet programs, focusing on process execution, fleet management, billing accuracy, and cross-functional collaboration. You will help ensure operational excellence in hybrid delivery, wholesale fulfillment, and fleet operations while contributing to projects that expand and improve digital and wholesale capabilities. You will report to the Director, Digital Operations..
You will
Execute day-to-day operational tasks for Wholesale and Fleet Operations, including vehicle dispatching, telematics monitoring, delivery equipment tracking, and maintenance coordination Partner with Accounting to reconcile billing, monitor financial accuracy, and resolve discrepancies in a timely manner Support the development and documentation of operating procedures, ensuring compliance and consistency across stores and field teams Draft and distribute communications that provide clear guidance to stores on operational updates, policies, and procedures Assist in creating training resources, guides, and reference tools to support store and field adoption of new processes Collaborate cross-functionally with Store Operations, Supply Chain, and Merchandising to identify and resolve operational challenges Monitor data related to fleet utilization, delivery performance, and wholesale activity; prepare reports and recommend improvements Provide feedback to leadership on opportunities to enhance efficiency, customer experience, and sustainability within wholesale and fleet operations
You will come with
Bachelor's Degree preferred or equivalent years of experience 3-6 years of experience in retail operations, business analysis, or fleet/wholesale support; prior experience at Total Wine & More is a plus Strong organizational skills with the ability to manage multiple priorities and meet deadlines Analytical mindset with proficiency in Excel (PivotTables, formulas) and familiarity with databases or SQL a plus Excellent written and verbal communication skills with the ability to collaborate effectively across departments Strong problem-solving skills with the ability to translate data and feedback into actionable improvements Familiarity with project management practices and tools a plus Flexibility to support occasional nights, weekends, or holidays as business needs require
We offer
Paid Time Off (PTO) Generous store discounts Health care plans (medical, prescription, dental, vision) 401(k), HSA, FSA, Pre-tax commuter benefits Disability & life insurance coverage Paid parental leave Pet insurance Critical illness and accident insurance Discounted home and auto insurance College tuition assistance Career development & product training Consumer classes & More!
Grow with us
Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at https://careers.totalwine.com/!
Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience.
Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
Pay Range:
$84,600.00 - $141,200.00 USD Annual Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Design, Art/Creative, and Information Technology Industries Retail Referrals increase your chances of interviewing at Total Wine & More by 2x Sign in to set job alerts for “Digital Specialist” roles.
Silver Spring, MD $67,350.40-$112,257.60 1 week ago Washington, DC $99,000.00-$108,000.00 1 week ago Washington, DC $80,679.00-$89,451.00 4 weeks ago Washington DC-Baltimore Area $255,000.00-$315,000.00 1 week ago Washington, DC $60,000.00-$63,000.00 1 week ago Marketing Specialist (SEO & Digital Focus)
Digital/Social Media Specialist (Junior)
Washington, DC $58,000.00-$65,000.00 3 weeks ago Washington, DC $60,000.00-$75,000.00 2 weeks ago Washington, DC $75,000.00-$90,000.00 1 month ago Falls Church, VA $70,000.00-$80,000.00 3 days ago Content & Social Media Specialist (temporary part-time)
Digital Intern - Fall 2025 (On-Site Washington, DC)
Washington DC-Baltimore Area $65,000.00-$75,000.00 1 month ago Herndon, VA $61,000.00-$110,200.00 3 days ago Hyattsville, MD $75,040.00-$129,480.00 1 week ago Entry Level Marketing - Flexible Schedule/ Immediate Start
Digital Advertising Associate (On Site - Washington, DC)
Washington, DC $56,000.00-$58,000.00 2 weeks ago Marketing and Growth Internship for Tech Startup
Social Media Specialist (Content & Community)
Washington, DC $72,000.00-$80,000.00 1 week ago Washington, DC $65,000.00-$75,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr