Customer Service Rep - Customer Service - Junior Job at TalentBurst in Framingha

Overview

Title: Customer Service Rep

Duration: 3 Months contract

Location: 100% Remote

Pay rate: $22.00/Hour on W2

Job Summary - Answer customer service correspondences, including letters, internet e-mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels. Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.

Duties and Responsibilities

• Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals.
• Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.
• Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.
• Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.
• Promote a positive Company image in support of Customer Service objectives and mission statement.
• Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines.
• Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through
• Special projects/duties as assigned

Skills required to perform this job

• Proven Conflict Management Skills
• Strong Analytical and Problem Solving Skills
• Good Listening Skills
• Organizational Skills
• Prioritizing skills and effective time management
• Flexibility
• Ability to multi-task
• Excellent Verbal and Written Communication Skills
• PC knowledge including email knowledge; Word and Excel preferred
• Typing Skills
• Social Media Moderation Experience Preferred
• Ability to Separate Emotion and respond objectively
• Works well in a team environment
• A min requirement for WIFI speed-high speed connection
• Need quiet workspace, free of background noise, and good for video meetings/chats

Work Schedule: Monday-Friday 10am-6pm.

3 months with potential to extend or convert

Fully remote

Contract to perm talent only (If converted, looking at an hourly pay rate of ***/hour)

45 Minute interview (first 30 mins with two team members and second 15 mins with two team members)

Shortlisting top 15 resumes for HM to review

Preferred Experiences:

• Customer service
• Phone
• Retail

Minimum experience required to perform this job.

1 – 3 years of retail customer service or call center experience

Recent college graduate will work for this role; not degree focused