Tata Consultancy Services
EUC/Desktop Engineer
• Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues
• Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF.
• Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
• Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
• Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal knowledge bases or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of KB Articles
• Maintain good relationships with clients
Technical Experience: • Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs. • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role • Hands-on experience with Windows/Linux/Mac OS environments • Good understanding of computer systems, mobile devices and other tech products • Excellent problem-solving and communication skills • Ability to provide step-by-step technical help, both written and verbal • Familiarity with ITSM tools like ServiceNow, JIRA for ticket management.
Professional Attributes: • Excellent customer service skills and the ability to communicate effectively with non-technical users. • Self-starter with the ability to work independently and efficiently. • Physical ability to manage IT equipment installations and movements. • Adaptable and flexible to meet varying work schedules and environments
Salary Range- $65,000-$70,000 a year
#LI-SP3 #LI-VX1
Technical Experience: • Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs. • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role • Hands-on experience with Windows/Linux/Mac OS environments • Good understanding of computer systems, mobile devices and other tech products • Excellent problem-solving and communication skills • Ability to provide step-by-step technical help, both written and verbal • Familiarity with ITSM tools like ServiceNow, JIRA for ticket management.
Professional Attributes: • Excellent customer service skills and the ability to communicate effectively with non-technical users. • Self-starter with the ability to work independently and efficiently. • Physical ability to manage IT equipment installations and movements. • Adaptable and flexible to meet varying work schedules and environments
Salary Range- $65,000-$70,000 a year
#LI-SP3 #LI-VX1