Support Executive

Technical Lead - EUC • Strong understanding and hands-on knowledge of windows desktop platform overall • Strong experience in building, maintaining and administering windows desktop. • Proficient in optimizing performance of desktops and user experience • Strong in Group policies and configuring and simplifying them • Experienced in Microsoft Modern workspace management capabilities levering Intune, Auto Pilot, desktop analytics etc. • Strong skillset in scripting, PowerShell etc. • Experienced in Break fix laptop/Desktop issues remotely. • Manage Asset and stock inventory in the organization • Managing team on-site • Co-ordinate with teams for resolution • Relevant Microsoft Certifications • Excellent communication skills • Strong analytical capabilities • Flexible to work in shifts. • Work on incidents, tasks and requests for the issues related to EUC • Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives. • Provide Remote support coverage for in-scope locations for EUC issues. • Provide remote assistance with conferencing equipments and related issues which can be remotely troubleshooted. • Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing. • Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure. • Provide instructions and usage assistance to End Users with supported devices and software. • Document solutions and associated procedures to the Break/Fix incidents in knowledgebase. • Pack and ship items to users. • Image and re-build laptops/desktops using SCCM. • On-call support for high priority incidents.

Salary Range- $65,000-$70,000 a year

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