Support Executive

EUC/Desktop Engineer • Lead and mentor the onsite desktop support team to ensure high-quality technical support. • Serve as the primary point of escalation for complex technical issues. • Manage daily operations including ticket assignment, prioritization, and SLA adherence. • Oversee installation, configuration, and maintenance of desktop/laptop hardware, printers, scanners, mobile devices, and operating systems. • Support and troubleshoot Windows/macOS environments, Microsoft Office 365, VPN, and common business applications. • Maintain an accurate inventory of IT assets and ensure compliance with hardware/software standards. • Collaborate with other IT teams (network, server, security) for advanced troubleshooting. • Prepare and present reports on team performance, incident trends, and user satisfaction. • Create and update documentation for IT procedures, policies, and knowledge base articles. • Train end-users on new technologies or IT policies as required. • Participate in or lead IT-related projects including system upgrades, rollouts, and migrations.

Salary Range- $65,000-$70,000 a year

#LI-SP3 #LI-VX1