Support Executive

Desktop Support Engineer • Strong experience in installing and configuring Windows 11. Need to troubleshoot and provide solutions for critical and escalated on Windows 11. • Sound experience in troubleshooting and fixing Laptop and Desktop issues including such as OS incompatibility, driver issue, application installation/slow ness issues. • Extensive work experience in installing and configuring Mac Laptops/OS. Need to troubleshoot and provide solutions for critical and escalated issues in Mac. • Provide solution for OS upgrade and patching related issues. • Ensure all security and audit compliances are implemented with SLA. • Strong experience in M365 tools (incl Office, Outlook, Teams, OneDrive). Need to troubleshoot and provide solutions for critical and escalated issues. • Strong hands on experience with Intune and ensure all the end points are configured and managed through Intune. • Need to have deep understanding and experience in MDM (Mobile Device Management) and MAM (Mobile Application Management). • Hands on experience with Tanium. Configure and manage all the end points across the enterprise. • Strong hands on experience with Autopilot to deploy the OS and fix issues with OS deployment and configuration. • Install, configure and manager AVD (Azure Virtual Desktop). Need to troubleshoot and provide solutions for critical and escalated issues in AVD. • Strong experience in troubleshooting and fixing Application issues on Windows 11, Mac, AVD such as Adobe, chrome, VPN client and other 3rd party applications. • Need to troubleshoot and provide solutions for critical and escalated issues for all Desktop/Laptop/OS/Application issues. • Perform root cause analysis for all the critical and escalated issues and mitigate the issues proactively before wide spread impact. • Need to identify Service Improvements/Value Additions/Automation opportunities and work to implement them. • Strong understanding and knowledge of ITIL process (Incident, Problem, Change Management) and SLAs.

Salary Range- $70,000-$75,000 a year

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