Leidos
Part-Time Customer Service Representative - Mortgage Servicing
Leidos, Indianapolis, Indiana, us, 46262
Description
Leidos is on the lookout for dedicated part-time
Mortgage Servicing Professionals
to join our FHA Resource Center team. As part of the Leidos Mortgage Customer Service team, you will contribute to the mission of the US Department of Housing and Urban Development (HUD) and support their efforts to foster strong, sustainable, inclusive communities and provide quality affordable homes. In the role of a Mortgage Servicing Customer Service Representative, you will have the opportunity to positively impact the lives of others while gaining valuable knowledge of Federal Housing Administration (FHA) mortgage policies and procedures. What’s in it for you? Consistent Monday to Friday schedule with no weekend hours
Access to benefits starting on your first day, such as medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans
Immediate and ongoing training to ensure your success in the role
Opportunities for discounted Leidos stock purchases and other employee perks
Potential for career growth within the company
Eligibility for company-sponsored Public Trust upon hire
Possible voluntary overtime based on business needs
Accrue Paid Time Off (PTO) based on policy, up to 15 days a year (prorated for part-time)
Enjoy 11 paid holidays annually (prorated for part-time)
Mortgage Servicing opportunities available: Part-time (25 - 29 hours per week)
Shifts from 10:00 am to 6:30 pm ET (Indianapolis, IN) as required by customer needs
As a Mortgage Servicing Customer Service Representative, you will: Deliver outstanding customer service by responding to calls and emails related to FHA guidelines and procedures
Utilize your mortgage servicing knowledge to find answers in our knowledge database to assist customers' requests effectively
Adhere to standard operating procedures across various topics, systems, and communication channels
Accurately document every customer interaction in our database
Stay updated on FHA mortgage processes and procedures to enhance service delivery
To excel as a Mortgage Servicing Customer Service Representative, you should have: The ability to navigate multiple computer systems and utilize search tools to provide correct information to clients
Strong time management and reliability
Excellent written and verbal communication skills, including telephone etiquette
A keyboarding proficiency of at least 40 words per minute
Required Qualifications: High School diploma or General Educational Development (GED) certificate
A minimum of 2 years of experience in mortgage servicing (e.g., loan servicing specialist, loss mitigation specialist)
At least 1 year of experience in a contact center or telephone customer service setting
Willingness to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Availability to work an 8-hour shift (including a 30-minute lunch break), Monday to Friday, based on business needs
Bilingual candidates (English/Spanish) are a plus, both verbal and written
Desired Qualifications: Experience or knowledge related to FHA
Familiarity with contact center environments (Omnichannel)
Leidos is a leader in delivering technology, engineering, and science solutions that enhance safety, health, and efficiency globally. We are committed to engaging, developing, and empowering our diverse workforce to promote a culture of innovation and growth. **The pay for this position is $18 to $21 per hour.** This position is under the Service Contract Act and adheres to minimum wage and health benefits guidelines. Leidos ensures compliance with all provisions through wages and benefits. The work location for this role is Indianapolis, IN.
Mortgage Servicing Professionals
to join our FHA Resource Center team. As part of the Leidos Mortgage Customer Service team, you will contribute to the mission of the US Department of Housing and Urban Development (HUD) and support their efforts to foster strong, sustainable, inclusive communities and provide quality affordable homes. In the role of a Mortgage Servicing Customer Service Representative, you will have the opportunity to positively impact the lives of others while gaining valuable knowledge of Federal Housing Administration (FHA) mortgage policies and procedures. What’s in it for you? Consistent Monday to Friday schedule with no weekend hours
Access to benefits starting on your first day, such as medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans
Immediate and ongoing training to ensure your success in the role
Opportunities for discounted Leidos stock purchases and other employee perks
Potential for career growth within the company
Eligibility for company-sponsored Public Trust upon hire
Possible voluntary overtime based on business needs
Accrue Paid Time Off (PTO) based on policy, up to 15 days a year (prorated for part-time)
Enjoy 11 paid holidays annually (prorated for part-time)
Mortgage Servicing opportunities available: Part-time (25 - 29 hours per week)
Shifts from 10:00 am to 6:30 pm ET (Indianapolis, IN) as required by customer needs
As a Mortgage Servicing Customer Service Representative, you will: Deliver outstanding customer service by responding to calls and emails related to FHA guidelines and procedures
Utilize your mortgage servicing knowledge to find answers in our knowledge database to assist customers' requests effectively
Adhere to standard operating procedures across various topics, systems, and communication channels
Accurately document every customer interaction in our database
Stay updated on FHA mortgage processes and procedures to enhance service delivery
To excel as a Mortgage Servicing Customer Service Representative, you should have: The ability to navigate multiple computer systems and utilize search tools to provide correct information to clients
Strong time management and reliability
Excellent written and verbal communication skills, including telephone etiquette
A keyboarding proficiency of at least 40 words per minute
Required Qualifications: High School diploma or General Educational Development (GED) certificate
A minimum of 2 years of experience in mortgage servicing (e.g., loan servicing specialist, loss mitigation specialist)
At least 1 year of experience in a contact center or telephone customer service setting
Willingness to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Availability to work an 8-hour shift (including a 30-minute lunch break), Monday to Friday, based on business needs
Bilingual candidates (English/Spanish) are a plus, both verbal and written
Desired Qualifications: Experience or knowledge related to FHA
Familiarity with contact center environments (Omnichannel)
Leidos is a leader in delivering technology, engineering, and science solutions that enhance safety, health, and efficiency globally. We are committed to engaging, developing, and empowering our diverse workforce to promote a culture of innovation and growth. **The pay for this position is $18 to $21 per hour.** This position is under the Service Contract Act and adheres to minimum wage and health benefits guidelines. Leidos ensures compliance with all provisions through wages and benefits. The work location for this role is Indianapolis, IN.